Assistant Vice President, Collections Strategy and Analytics, Risk Management Group

Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Job Purpose:

We are looking for a highly motivated and results-driven Team Lead to manage and oversee our Unsecured Partnerships portfolio, with a specific focus on managing strategic partnerships like Cred across Pan India. This role involves close collaboration with the Credit team, Business Units (BUs), and the Collections team to drive operational excellence and ensure better control over key business parameters such as Non-Standard Portfolio (NSP), collections performance, and credit performance.

The candidate will possess a strong understanding of unsecured lending, collections processes, and a proven track record in managing partnerships and cross-functional teams. This is an exceptional opportunity for a seasoned professional to make a significant impact on the business by improving operational efficiency and partnership performance.

Key Responsibilities:

1. Unsecured Partnerships Management:

• Manage and nurture strategic partnerships with key players in the unsecured lending space like Cred, ensuring smooth operations, alignment on goals, and optimizing the performance of these partnerships.
• Drive the growth of unsecured partnerships in terms of volume, portfolio quality, and market penetration across Pan India.
• Serve as the main point of contact between the organization and Cred or other partners, addressing issues and ensuring partnership KPIs are consistently met.

1. NSP (Non-Standard Portfolio) Monitoring:

• Monitor the Non-Standard Portfolio (NSP) regularly to identify potential risks, deviations, and opportunities for portfolio optimization.
• Work with the Credit and Risk teams to mitigate credit risk, reduce default rates, and ensure the overall health of the unsecured loan portfolio.

1. Collections Management:

• Oversee the collections process for unsecured partnerships, ensuring timely follow-ups, effective strategies, and optimized recovery rates.
• Collaborate with the Collections team to develop and implement strategies to minimize delinquencies and maximize recovery.

1. Cross-functional Collaboration:

• Work closely with the Credit team to ensure underwriting criteria are adhered to and identify potential improvements to credit policies or practices that can benefit partnerships.
• Partner with Business Units (BUs) to align on product offerings, market strategies, and performance goals that impact unsecured partnerships.
• Ensure seamless communication and collaboration between all internal stakeholders to achieve business objectives.

1. Performance Reporting & Analysis:

• Track and report performance metrics of the unsecured partnerships, including NSP, collections performance, and credit health.
• Prepare regular updates and insights for senior management, highlighting key risks, opportunities, and action plans.

1. Process Improvement:

• Identify areas for process improvements within the unsecured partnership lifecycle, including onboarding, collections, credit evaluation, and overall partnership management.
• Implement best practices and streamline workflows to ensure efficiency and scalability.

1. Regulatory & Compliance:

• Ensure all operations within unsecured partnerships comply with regulatory requirements, internal policies, and industry standards.
• Keep updated with any changes in regulations and adjust business strategies and operations accordingly.

Requirements:

• Strong 10+ experience in managing unsecured partnerships, preferably in the fintech or lending space.
• In-depth understanding of credit risk and collections strategies, particularly in unsecured lending.
• Proven experience in managing cross-functional teams, particularly in collaboration with Credit, Risk, Operations, and Business Units.
• Excellent analytical skills, with the ability to assess portfolio health and recommend actionable strategies.
• Strong communication and interpersonal skills, with the ability to engage with both external partners and internal teams effectively.
• Demonstrated ability to manage high-volume, complex projects while delivering results in a timely manner.