Functional Consultant

13 hours ago

Chennai, Tamil Nadu, India Preludesys Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Are you passionate about transforming business processes with Microsoft Dynamics 365? Join PreludeSys as a Functional Consultant Dynamics CRM, where youll collaborate with clients, design scalable solutions, and deliver business value through Microsoft Dynamics and the Power Platform.

What Youll Do

As a Functional Consultant at PreludeSys, you will:

  • Engage with Clients: Gather and analyze business requirements, document needs, and align solutions with client objectives.
  • Design & Configure Solutions: Customize and configure Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service) and ensure designs meet quality standards.
  • Build CRM Extensions: Develop and extend CRM functionalities using Power Platform tools (Power Apps, Power Automate, Power BI).
  • Collaborate with Technical Teams: Work closely with technical leads to suggest relevant solutions and participate in design reviews.
  • Deliver with Quality: Adhere to best practices in coding, configuration, version control, and defect management.
  • Enable Knowledge Sharing: Guide junior team members, mentor colleagues, and conduct workshops for team upskilling.
  • Train & Support Users: Facilitate workshops for end-users, assist with UAT, and resolve issues during testing.
  • Ensure Compliance: Follow organizational quality processes and suggest improvements for efficiency.
  • Integrate Systems: Collaborate with cross-functional teams to integrate Dynamics CRM with SharePoint, Power BI, Power Automate, and other platforms.

Your Skillset

Were looking for a skilled Dynamics CRM consultant with both functional and technical expertise. Must-haves include:

  • CRM Experience: 5+ years in functional consulting and technical delivery with Dynamics 365 CRM (Customer Engagement).
  • Module Expertise: Strong knowledge of Sales, Customer Service, Field Service, and Marketing modules.
  • Power Platform Skills: Proficient with Power Apps (Canvas/Model-Driven), Power Automate, and Power BI.
  • CRM Customization: Hands-on with workflows, business rules, plugins, and customizations in Dynamics CRM.
  • Integration Knowledge: Familiarity with Azure services, Dataverse, and Dynamics 365 security models.
  • Business Process Design: Skilled in designing scalable, efficient business process flows.
  • Consulting Skills: Experience with stakeholder interviews, requirement gathering, and gap analysis.
  • Nice to Have: Knowledge of JavaScript, .NET (C#), Web APIs, and Power Platform scripting.
  • Data Migration: Experience with KingswaySoft, SSIS, or other ETL tools is an advantage.

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