Program Coordinator

2 weeks ago

Mumbai, Maharashtra, India upGrad Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Onboard all candidates in your batch and get them acquainted with the different program elements
  • Understand the expectations of all candidates from the program and mentor them to help them achieve their goals
  • Keep all candidates updated about the latest in the program via phone, email, chat
  • Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics
  • Maintain a database of the entire history of expectations, interactions & growth of every candidate
  • Provide lagging candidates with regular feedback and motivation to help them succeed
  • Manage preparation of candidates for placement activities to ensure maximum offers
  • Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the program
  • Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates.
  • Resolve day to day queries from learners & ensure SLAs are met. Should be competent to handle multiple learners and help them identify their key strengths

Preferred candidate profile

  • Excellent written and spoken communication skills
  • High customer-centricity, to understand student expectations and support them to achieve their goals; Ability to approach any situation with patience and empathy
  • Good problem-solving skills
  • Ability to manage clear internal communication to drive student success
  • Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory.

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