Operation & Field Associate
1 day ago
Company Description
Urban Company, founded in November 2014, is Asia's largest technology marketplace for home services, offering a variety of services like beauty & spa at home, cleaning, plumbing, carpentry, appliance repair, and painting. Operating in over 50 cities across India, the UAE, Singapore, and The Kingdom of Saudi Arabia, it connects over 42,000 hand-picked service professionals with customers, transforming them into organized, high-quality micro-entrepreneurs. Urban Company is committed to delivering high-quality, delightful services at home through its mobile app and website.
Role Description
This is a full-time on-site role for a Calling Executive, located in Pune. The Calling Executive will be responsible for making outbound and inbound calls to potential and existing customers to promote services, resolve inquiries, and provide support. Duties include maintaining accurate call records, achieving call targets, and working closely with the sales and customer service teams to ensure customer satisfaction. The role also involves identifying customer needs and providing appropriate solutions.
Qualifications
- Excellent verbal communication and interpersonal skills
- Experience in customer service and telemarketing
- Proficiency in using CRM software and call management systems
- Strong problem-solving and negotiation skills
- Ability to handle high call volumes and work in a fast-paced environment
- Proficiency in multiple languages is a plus
- Relevant experience in the home services sector is beneficial
- Bachelor's degree in any field is preferred
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