Operations Manager

2 weeks ago


Tiruchi, Tamil Nadu, India Sisco Jobs Full time ₹ 2,00,000 - ₹ 2,40,000 per year
Job Title: Operations Manager
Location: Trichy
Department: Operations
Reports To: Senior Management / Director of Operations
Salary: 20000 To 30000 Per Month
Employment Type: Full-Time

Position Overview:

We are seeking an experienced and strategic Operations Manager to lead our day-to-day operations and drive service delivery excellence, particularly in the certification or compliance industry. The ideal candidate should possess strong leadership skills, a customer-centric mindset, and proven experience in managing cross-functional teams within fast-paced environments.


Key Responsibilities:
  • Oversee and manage daily operational activities across departments to ensure smooth service delivery.

  • Plan, schedule, and execute internal and external audits in line with company and industry standards.

  • Lead client handling initiatives, resolve escalations, and maintain strong client relationships.

  • Coordinate with cross-functional teams including quality, accounts, and business development to meet project timelines and customer expectations.

  • Implement and monitor compliance with company SOPs, ISO standards, and certification protocols.

  • Identify operational bottlenecks and propose actionable solutions to improve efficiency and quality.

  • Generate, analyze, and present key performance indicators (KPIs) and periodic operational reports.

  • Drive continuous improvement and standardization initiatives across operational workflows.

  • Train, mentor, and lead a high-performing team, fostering a culture of accountability and excellence.

  • Liaise with senior management for strategic planning and organizational development.

Qualifications & Experience:
  • Bachelor's / Master's degree in Engineering, Business Management, or a related field.

  • Minimum 5 years of experience in operations or service delivery; exposure to the certification or inspection industry is highly desirable.

  • Prior experience in managing audits, documentation processes, and customer-facing operations.

Skills Required:
  • Strong leadership, team management, and interpersonal skills.

  • Proficiency in MS Office Suite (Excel, Word, PowerPoint).

  • Excellent verbal and written communication skills in Tamil and English.

  • Strong analytical, problem-solving, and decision-making abilities.

  • Working knowledge of ISO standards and certification procedures is an added advantage.

  • Ability to handle high-pressure situations and deliver within strict timelines.

Preferred Attributes:
  • ISO Lead Auditor certification (optional but preferred).

  • Experience in stakeholder management and operational budgeting.

  • Exposure to ERP/CRM systems.



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