Customer Care Representative Job Details

Customer Care Representative

Work mode: Hybrid
Onsite Location(s): Kerkrade, NL
Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, well help you in advancing your skills and career. Here, youll be supported in progressing whatever your ambitions.

At Boston Scientific you can take the first step towards a meaningful career by joining a passionate team and contributing to improve the health of people around the world. Youll have the opportunity to grow and nurture your talent in an inclusive and innovative environment. Choosing the right place to work is an important decision. Read all the details below and if it sounds like you, consider joining the team.

Support the Customer Care Supervisor to maintain the goals and objectives of the department. Serve the needs of our customers and local sales organization regarding order fulfillment, invoicing, customer support and service complaint handling for the Belgian market.

• Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling & consignment orders, free of charge deliveries, etc.;
• Manage actions with third party order processing supplier with regards to orders placed by customers and/or sales representatives;
• Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request;
• Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable;
• Handle service complaints from customers and/or sales representatives;
• Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy;
• Address issues in the returns process with freight forwarder, warehouse, sales representative and/or customer;
• Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality and Finance departments;
• Report on backorders, Field Inventory and operational key metrics;
• Actively support the Value Improvement Programs by contributing to departmental projects.

• Language skills fluent in Dutch and English
• Knowledge of the French language is an advantage
• Bachelor degree is an advantage
• Working experience in customer care is an advantage
• Knowledge of SAP or other major ERP systems
• MS office/Excel proficiency
• Ability to handle exceptions and non-standard orders
• Ability to work with third party order processing supplier
• Business process knowledge in an international environment

• Attractive benefits package - very competitive salary (including 8 PERCENT holiday pay, 13th month and yearly bonus)
• 30 days of annual leave
• A very good pension scheme
• A stock purchase program
• Excellent training/development programmes to influence your career
• Inhouse gym facility (free of charge)
• Option to lease a (electric) bicycle
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities

Are you ready to take on this challenge?
Does this position sound like the next step in your career? We look forward to receiving your application Join a team that works together to find solutions that make a difference

Requisition ID: 615922

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isnt just business, its personal. And if youre a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

Job Segment: Fulfillment, Customer Service Representative, Demand Planner, Customer Service, Bilingual, Operations