Senior Manager

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of SeniorManager - Black Belt

Supports Client & Delivery efforts to improve organizational effectiveness on our journey to Intelligent Operations. Digital & Analytical skill expert with experience in driving business impact initiatives across multiple clients. They work with an extended team to provide process, tools, methods, and business transformation practices across the organization aligned to this Client Journey.

Actively partners with Operations/Functions to drive the continuous improvement agenda across stakeholders (internal and external). Employee to ensures alignment of the Quality initiatives to the vertical/functional strategic priorities. Is expected to drive change, solve business process challenges and generate business impact by leading high impact lean six sigma projects, mentoring green belts & training the larger organization on Lean Six Sigma thinking.

In this role, the lead is responsible for directing and executing LDT roadmap that solves the business problems/opportunities of the key customer(s) in the F&A domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, Blue Prism, etc.

In this role, you would be responsible for the effective delivery of planned Digital projects, RPA bots, AIML projects and Six Sigma projects working with cross-functional global leads including the digital delivery team, and client leadership successfully.

This role may involve directly managing the account or reporting to an account manager, but the responsibility of planning and delivering the strategy would be with the lead role.

Leading end-to-end business solution activities including mapping, creating, reviewing, controlling, and improving processes, technology and role clarity for sales, distribution, investments, marketing, transfer agency and corporate functions.

Managing stakeholder adoption/change activities across process, organizational design and technology project implementation efforts. Performing feasibility and cost/benefits analysis.
.Taking ownership to manage/improve solutions from concept to implementation.Researching, evaluating and implementing comprehensive solutions to enhance effectiveness of current business solutions.
.Establishing working relationships with business and technology subject matter experts. Serving as an active member of the Solutions Working Group.
.Leading complex analysis. Simultaneously working on several key project deliverables.
.Providing analytical and conceptual direction to business analysts throughout the change lifecycle, ensuring alignment and integrity of deliverables with the program and strategic objectives

Responsibilities

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership.

.The role provides an opportunity to lead initiatives providing exposure to senior stakeholders - internal and external.

.Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction

.Champion the implementation and adoption of standard Global Processes

.Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by

.Assess new Laws, policies and practices, organization changes and the impact on the Global Processes and communicate such changes and impact to client

.Lead and be responsible for all trainings and knowledge transfer relating to the GPO Services

.Create Transformation Road Map and deliver projects aligned with client

.Deploy RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers

.Design, implement, test and complete all In-Scope CI Projects

.Engage and leverage lean six sigma practices and processes

.Support Operations to meet key transformation objectives of client and deliver required business value, productivity

.Identify and log Issues and Incidents, perform Root Cause Analysis and determine root causes that are leading to Issues recommend process and System improvements and resolve Issues and Incidents

.Manage client relationship and deliver transformation roadmap

.Drive deployment of AIML tools in operations to improve process performance, metric improvement and deliver business value

.Lead large teams for transformation resources to deliver

.Drive Effectively LDT DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up.

.Coaching and Mentoring of Black Belts and Business Analysts

.Effectively apply LEAN, Six Sigma tools/functional knowledge to improve process capability and eliminate defects by executing projects himself/herself & driving BB certification.

.Lead & mentor Green Belts and use of Six Sigma tools and techniques to achieve results across multiple clients.

.Develop, optimize, and manage analytics models (calculators, P&L models, price models, etc) for the business objectives of the functions.

.Deploy best-in- class analytics practices, models, and research methods to analyse opportunity to improve profitability and reduce margin leakage, including but not limited to:

oCustomer and product portfolio segmentation

oPrice leakage and elasticity

oPrice/volume forecasting

oCross- sell recommendation.

Qualifications we seek in you

Minimum qualifications

.Certified - BB

.Experience in Oracle Fusion, Tririga, Blackline, Service Now etc. or similar technology and technology deployments.

.Experience in driving RPA program and deploying RPA across platforms.

.Extensive experience in the Record to Report domain should have led transformation across all sub-processes like Manual Journals, Fixed Asset, Reconciliation etc.

.Experience in driving continuous improvement using Lean, Six Sigma Methodology.

.Experience in managing client discussion and driving large transformation programs.

.Experience in deploying AIML or Generative AI solution and driving analytics programs.

.Project Management skills -Strong Influencing skills and clarity of thought on effective project management are required.

.People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders.

.Delivers oral and written communications that have clarity and impact.

.Creates a team environment of accountability and commitment for reaching project goals.

.Must be able to work in dynamic and tight deadlines to meet the project schedule.

.Exposure to business metric improvement initiatives like close optimization.

.Understanding of Defining SLA/KPI and linking it to business metrics.

.Experienced Process improvement and Automation expert with domain exposure in F&A.

Preferred qualifications

.Lean Six Sigma- BB certification

.Exposure to AIML certification would be added advantage

.Tenured experience leading transformation

.Fantastic interpersonal skills - communicating value/adapting communication to front line managers through CFO.

.Client facing consulting experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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