Lead DTH

4 days ago

Gurgaon, Haryana, India Airtel Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Lead DTH

Experience: 10-12Year in DTH Field

Responsibility

• Maintain 100% adherence to the processes and policies of the company

• Maintain & derive service level KPI-SLA, Repeat, complaint rate & network improvement plans.

• Analyses training gaps and provide inputs to ensure high team productivity

• Work towards reducing churn and support business development by providing quality resolution to the customers by expediting and identifying the gap

• Establish measure of performance and monitor performance of all operational aspects

• Complete Responsibility for monitoring and driving network operations through the implementation of operational policies and procedures

• To ensure customer Satisfaction by keeping a check on complaint

• Managing team performance and motivation in a highly competitive market

• To de-average tasks & targets and distribute among team

• Managing customers relationship for minimum churn

• Provide timely MIS with business metrics

• LCO Partner Management & Distribution Management

• Analytical Ability

• Ownership Mindset

• Collaboration & Influence

• Learning Agility

• Execution Excellence

• Building Leaders

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before' .

Experience LevelSenior Level

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