Support Team Leader

7 hours ago

Bengaluru, Karnataka, India OneAdvanced Full time ₹ 7,50,000 - ₹ 12,00,000 per year


Join OneAdvanced

Role Introduction

We are seeking a dynamic and results-driven Support Team Leader to lead one of our Customer Support Teams. This role offers the opportunity to shape team performance, drive operational excellence, and ensure our customers receive best-in-class product support. You will act as both a coach and an escalation point for your team, fostering a culture of continuous improvement, accountability, and customer satisfaction.



What You Will Do

    • Analytical and Problem-Solving Skills:
      Demonstrates strong analytical thinking, quickly identifying the root cause of issues and implementing effective solutions with meticulous attention to detail.

    • Leadership and Coaching:
      Inspires and motivates team members through clear direction, constructive feedback, and ongoing development.

    • Communication and Interpersonal Skills:
      Communicates with clarity and empathy, both verbally and in writing. Builds positive relationships with customers, peers, and cross-functional teams.

    • Adaptability:
      Thrives in a fast-paced, evolving environment and effectively manages shifting priorities.

    • Customer Focus:
      Always puts the customer at the center of decisions and strives to improve their experience through proactive problem-solving.



What You Will Have

  • Experience and Qualifications

    • Proven experience in leading a customer support or service desk team.

    • Strong experience handling customer complaints and managing challenging interactions professionally.

    • Excellent IT Service Management (ITSM) skills.

    • Working knowledge of Windows Infrastructure, Networking, and Microsoft SQL Server.

    • Proficiency in Microsoft Office Suite (Word, Excel); experience with NetSuite is an advantage.

    • Solid understanding of IFRS, tax requirements, and audit compliance (preferred).

    • Excellent written and spoken English; confident telephone and interpersonal communication skills.



What We Do For You

  • Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
  • Annual Leave – 20 days of annual leave, plus public holidays 
  • Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
  • Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally
    • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
    • Online Learning Platform: SkillsHub - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. 
  • Life Insurance - 3x annual salary 
  • Personal Accident Insurance - providing cover in the event of serious injury/illness.
  • Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success


Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here 


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