Customer Success Manager – AWS Cloud

2 days ago

Pune, Maharashtra, India Enreap Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Customer Success Manager – AWS Cloud

Location: Pune, Maharashtra

Job Type: Full-Time

Job Overview

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction.

Key Responsibilities

  • Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships.
  • Drive adoption of AWS services, ensuring alignment with customer business objectives.
  • Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources.
  • Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges.
  • Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement.
  • Guide customers through cloud migration, modernization, and best practice implementation.
  • Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.

Must-Have Skills

  • Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront, etc.)
  • Excellent customer relationship management and communication skills
  • Ability to translate technical concepts into business value
  • Experience with cost optimization and ROI analysis in cloud environments
  • Project/account management skills with the ability to manage multiple customers simultaneously
  • Analytical problem-solving and performance monitoring skills
  • AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)

Good-to-Have Skills

  • Experience with specialized AWS services (AI/ML, serverless, DevOps)
  • Hands-on cloud migration experience
  • Data analysis and visualization skills (QuickSight, Tableau, Excel)
  • Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.)
  • Change management and internal training experience
  • Project management certifications (PMP, Agile, Scrum)

Alternative Skills (Optional)

  • Knowledge of Azure, Google Cloud, or multi-cloud environments
  • Technical consulting or pre-sales experience
  • IT service management (ITIL) knowledge
  • Basic scripting (Python, Bash, PowerShell)
  • Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot)
  • Business analysis and KPI tracking skills

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • 3–7 years of experience in cloud computing, customer success, or technical account management
  • AWS certifications are highly preferred

Why Join Us

  • Work with cutting-edge cloud technologies and enterprise clients
  • Opportunity to shape cloud adoption strategies and drive measurable business outcomes
  • Collaborative and innovative team environment

Department: Sales

Designation: Manager

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