Salesforce Business Analyst

3 days ago


Chennai, Tamil Nadu, India Pashtek • Salesforce and SAP Partner Full time

Job Title:
Salesforce Business Analyst

Location:
Chennai, Tamil Nadu, India (On-site)

Employment Type:
Full-time

Experience:
3–7 years (flexible based on fit)

About the Role

We're looking for a Salesforce Business Analyst to work closely with business stakeholders and delivery teams to translate requirements into scalable Salesforce solutions. You'll help drive discovery, define process improvements, create clear functional specs, and support delivery through UAT and go-live.

Responsibilities

  • Lead requirement gathering workshops and stakeholder interviews
  • Document
    business processes
    ,
    user stories
    ,
    acceptance criteria
    , and
    functional specifications
  • Translate business needs into Salesforce configuration/development requirements (Sales Cloud / Service Cloud / Experience Cloud as applicable)
  • Partner with Admins/Developers to ensure solutions align with requirements and best practices
  • Create process flows, wireframes (as needed), and data mapping documents
  • Manage scope and change requests; support sprint planning and backlog grooming
  • Coordinate and execute
    UAT
    : test scripts, defect triage, validation, and sign-off
  • Support training materials, release notes, and go-live readiness
  • Ensure strong documentation and traceability from requirement → build → test → release

Required Skills

  • Strong experience as a Business Analyst on Salesforce implementations
  • Solid understanding of Salesforce capabilities: objects, automation (Flow), security, reports/dashboards
  • Hands-on experience with Agile (Scrum/Kanban), Jira/ADO, and user story writing
  • Excellent communication and stakeholder management skills
  • Ability to create clear documentation (BRD/FRD, process diagrams, UAT scripts)

Nice to Have

  • Exposure to data migration, data quality, and master data concepts
  • Salesforce certifications (Admin, BA, or related) are a plus


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