Salesforce Business Analyst
3 days ago
Job Title:
Salesforce Business Analyst
Location:
Chennai, Tamil Nadu, India (On-site)
Employment Type:
Full-time
Experience:
3–7 years (flexible based on fit)
About the Role
We're looking for a Salesforce Business Analyst to work closely with business stakeholders and delivery teams to translate requirements into scalable Salesforce solutions. You'll help drive discovery, define process improvements, create clear functional specs, and support delivery through UAT and go-live.
Responsibilities
- Lead requirement gathering workshops and stakeholder interviews
- Document
business processes
,
user stories
,
acceptance criteria
, and
functional specifications - Translate business needs into Salesforce configuration/development requirements (Sales Cloud / Service Cloud / Experience Cloud as applicable)
- Partner with Admins/Developers to ensure solutions align with requirements and best practices
- Create process flows, wireframes (as needed), and data mapping documents
- Manage scope and change requests; support sprint planning and backlog grooming
- Coordinate and execute
UAT
: test scripts, defect triage, validation, and sign-off - Support training materials, release notes, and go-live readiness
- Ensure strong documentation and traceability from requirement → build → test → release
Required Skills
- Strong experience as a Business Analyst on Salesforce implementations
- Solid understanding of Salesforce capabilities: objects, automation (Flow), security, reports/dashboards
- Hands-on experience with Agile (Scrum/Kanban), Jira/ADO, and user story writing
- Excellent communication and stakeholder management skills
- Ability to create clear documentation (BRD/FRD, process diagrams, UAT scripts)
Nice to Have
- Exposure to data migration, data quality, and master data concepts
- Salesforce certifications (Admin, BA, or related) are a plus
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