Customer Service Representative

5 days ago

Amritsar, Punjab, India Vecras Creations Pvt Ltd Full time ₹ 18,00,000 - ₹ 24,00,000 per year

About Company

Satopradhan Pvt. Ltd. is a growing Fast-Moving Consumer Goods (FMCG) company dedicated to manufacturing and providing high-quality organic products. We are a sister concern company of VecRas Creations Pvt. Ltd. and are committed to exceptional customer experiences. We are looking for a dedicated and proficient Customer Service Representative to be the voice of our brand and manage all customer interactions.

Key Responsibilities

As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring all their needs are met with professionalism and care. Your responsibilities will include:

  • Handle inbound and outbound calls to address product queries and provide solutions.
  • Assist customers with product selection, and usage, and handle the queries with utmost care.
  • Conduct feedback calls to gather customer insights and improve product offerings.
  • Promote products and features during customer interactions when appropriate.
  • Resolve complaints efficiently while maintaining a positive tone.
  • Document all interactions, queries, and feedback in the CRM system.
  • Collaborate with the team to escalate technical or complex issues.
  • Follow up with customers to ensure satisfaction and query resolution.

Requirements

  • Desired Skills: Good communication skills.
  • Excellent English communication skills (verbal and written).
  • Strong problem-solving abilities and customer-centric mindset.
  • Comfortable with product calling and handling feedback conversations.
  • Ability to multitask and thrive in a dynamic environment.
  • Must have experience in customer support or telesales.
  • Freshers can also apply.
  • Education: Graduate preferred.
  • Technical Knowledge: Should have knowledge of basic computer and Google Workspace.

Compensation & Benefits

  • Salary Range: ₹15,000 to ₹20,000 per month (based on experience and qualifications).
  • Work Schedule: Full-time, 9:00 AM to 6:00 PM.
  • Location: Daburji, Amritsar.
  • Benefits: We value our team's well-being and offer the following: Paid Festival Leaves, Menstrual Leaves, Casual Leaves, Earned Leaves, Sick Leaves, Positive environment

Application Details

Interested candidates are invited to send their resume to

Alternatively, you may directly Call: for more information.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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