Support Engineer

About Us

Neotas is an Enhanced Due Diligence (EDD) firm, which stands at the forefront of innovation, redefining the landscape of due diligence with a commitment to excellence. Founded with the vision of creating a workplace where employees are celebrated for their skills, diverse experiences, and unique perspectives, Neotas has emerged as a trusted partner in the diligence process.

Headquartered in London, Neotas boasts a dynamic team of 130+ analysts strategically spread across 3 countries – United Kingdom, United States, and India. The global presence allows us to harness a diverse range of talents and cultural insights, enabling us to deliver unparalleled value to our clients.

What Sets Us Apart

In the fast-paced world, agility is our superpower. Due to our flat organizational structure, employees have the chance to wear multiple hats, collaborate across teams, and truly make a difference from day one.

Our cutting-edge platform, utilized by esteemed organizations such as PwC, KPMG, and clients including Swiss Re, Swiss Post, Tier Mobility, and Lumin Insurance, showcases our platform's effectiveness in meeting the rigorous standards of renowned professional services firms.

At the heart of our success is a relentless pursuit of disruption in the market. Neotas is not merely a provider of due diligence services; we are a catalyst for change, challenging conventional norms and pushing the boundaries of what is possible in the industry. Our platform is not just a tool; it is a game-changer that empowers organizations to make informed decisions with confidence.

Our Culture

Integrity, Accountability, Ownership, Teamwork, and Positivity are the core values that we abide by.

We strongly believe that people are the key pillars driving our success. Here, your voice is not just heard – it's celebrated. We're not afraid to take risks because we understand that's where the magic happens.

Perks and Benefits

• Competitive compensation and performance-based bonuses
• An inclusive work environment where authenticity is celebrated
• Quality healthcare and medical insurance for all employees
• Regular team-building events and social activities
• Opportunities for professional development and career growth

Position Summary

As a System Administrator, you will be responsible for managing IT infrastructure, office networks, user access, and cloud services while ensuring compliance and security. The role requires strong knowledge of Microsoft 365 administration, AWS user management, and privileged access controls. You will collaborate with cross-functional teams to ensure systems are reliable, secure, and aligned with organizational needs.

Key Responsibilities

1. System Maintenance & Support

• Manage, monitor, and maintain IT systems, servers, and endpoints
• Perform regular system updates, patches, and backups
• Troubleshoot and resolve hardware, software, and network-related issues

2. User Access & Identity Management

• Create, manage, and decommission user accounts and permissions
• Administer Microsoft 365 (email, OneDrive, SharePoint, Teams)
• Ensure compliance with access control policies and audit requirements

3. Cloud & Infrastructure Administration

• Manage AWS accounts, user provisioning, and access control
• Administer AWS Workspaces and ensure their availability/security
• Oversee PAM (Privileged Access Management) and enforce security protocols

4. Network & Security Management

• Monitor and maintain office network connectivity, firewalls, and VPNs
• Implement IT compliance and data security policies
• Conduct regular audits to ensure adherence to regulatory standards

5. Documentation & Compliance

• Maintain IT documentation, system configurations, and procedures
• Record recurring issues, fixes, and improvements for knowledge sharing

Required Skills:

• 2–4 years of relevant experience in IT administration or system support
• Strong knowledge of Windows/Linux systems, networks, and cloud technologie
• Hands-on experience with Microsoft 365 administration
• Experience with AWS user management and Workspaces
• Familiarity with PAM tools and access control management
• Understanding of IT compliance frameworks and data security protocols
• Strong troubleshooting, problem-solving, and communication skills

Preferred Qualifications:

• Relevant certifications such as Microsoft Certified: M365 Administrator, AWS Certified SysOps Administrator, or CompTIA Security+
• Experience with scripting/automation (PowerShell, Python, etc.)
• Exposure to IT compliance frameworks (ISO, SOC, GDPR, etc.)