Assistant Manager Workplace Delivery

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   TITLEAssistant Manager – FacilitiesBUSINESS UNITIntegrated Facilities Management LOCATIONMumbaiREPORTING TOFacility Manager (FM)DIRECT REPORTSAs assigned POSITION GOALSTo provide administrative support to the Facilities Management team at assigned Facilities.To ensure timely and accurate completion FM reports pertaining to assigned Facilities DUTIES & RESPONSIBILITIESBe accessible for escalation of all FM related issuesOversee the Helpdesk work processProvide management advice to Helpdesk operators for escalated issuesEnsure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shiftOversee the Mailroom process.Provide management advice to Helpdesk operators for escalated issuesOversee the Front Office functionEnsure visitors are promptly attended by the Front Office Executives (FOE)Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeepOversee the Housekeeping ServicesOverall, service delivery assessment of HK vendor.Coordination meetings with vendor for resolution of service issuesOverall coordination with all service providing vendors.Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actionsPrepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport divisionEMPLOYEE SPECIFICATIONSGraduate in any discipline 5 – 7 years experience in facilities managementTertiary qualifications in hotel management / building management and/or business desirableProven ability to function effectively as part of a team Proven ability to initiate and follow through with  improvement initiativesKEY PERFORMANCEMEASURESOverall client satisfaction by achieving SLA targetsTimely resolution of helpdesk complaintsEffective team coordination of direct and vendor staff for efficient service delivery Location: On-site –Mumbai, MHScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.