Assistant Manager

30 Oct 2025

Business Unit: Taj Mahal, New Delhi

Department: Front Office

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Assists the Duty Manager in administering front office functions and supervising staff on a daily basis. Positions, directs and works with the Duty Manager and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guests and associates satisfaction and maximizes the financial performance of the department. To co-ordinate with the other departments which would lead to service of the highest quality for the guest.

Essential Job Tasks

Areas of Responsibility

Financials

'*Maintains the Log Book and effectively follows up the system to check the daily arrival list and monitors all VIP movement.

• Monitors adherence to all policies and procedures to reduce bad debts and rebates.

• Ensure that all the operational standards set for all the processes are followed.

• To ensure speedy and timely actions during emergency situations as per the SOP guidlines.

• Checks guest cars shiftwise as per the checklist, records deviations and escalate the deviations to Chef Concierge.

Process

'

'*Maintains the Log Book and effectively follows up the system to check the daily arrival list and monitors all VIP movement.

• Monitors adherence to all policies and procedures to reduce bad debts and rebates.

• Ensure that all the operational standards set for all the processes are followed.

• To ensure speedy and timely actions during emergency situations as per the SOP guidlines.

• Checks guest cars shiftwise as per the checklist, records deviations and escalate the deviations to Chef Concierge.

Customer

'

'*Ensures meeting rooms and business centre work stations are maintained as per standards.

• Ensures proper record keeping for business centre reservations and requests.

• Ensures guest have a seemless experience while availing business centre services.

• Provides information on all the hotel facilities to the guest and assists them in to the car.

• Assists the front desk team during busy operations.

• Prepare photocopies, scans, fax and other secretarial services for guests.

People

• Assists learning and development for the team.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

• Prepares departments duty rosters and approves leave in consultation with the department head.

• Communicates expectations, recognizes performance, and produces desired results with associates within the department.

• Maintains a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program.

Required Qualifications

Degree in Hospitality Management.

Work Experience

At least 1 year of relevant experience at a managerial position or 3 years of relevant experience at a supervisory level.

Languages Needed in Position

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.