Head - Logistics & Customer Service

Location: IN - New Delhi   

Goodyear Talent Acquisition Representative: Aanchal Seth  

Sponsorship Available:  No

Relocation Assistance Available: Yes 

Strategy Setup:

• Develop comprehensive logistics strategies covering warehouse management, transportation and import/export that align with the company's overall supply chain objectives and support profitable growth, including the design and optimization of the supply network to enhance efficiency, reduce costs, and improve responsiveness to market demands.
• Continuously review and refine logistics operations to ensure they are aligned with the latest industry trends and best practices, utilizing data analytics to identify opportunities for network improvement and cost savings.

Operation Excellence:

• Ensure logistics operations are safe, efficient, and meet or exceed all regulatory and business requirements.
• Implement sustainable practices within warehouse operations and transportation area to reduce environmental impact and improve long-term viability, integrating safety as a core component of our sustainability efforts
• Drive operational excellence by implementing lean principles and other continuous improvement methodologies.
• Identify and implement cost-saving initiatives through continuous improvement projects, leveraging data analysis and on-site observations, ensuring high service levels are maintained to meet customer expectations and enhance brand reputation.
• Utilize structured KPIs to monitor performance and drive continuous performance improvement within the warehouse operations and transportation area.
• Manage and optimize warehouse and transportation costs to ensure cost efficiency without compromising service levels or quality. Analysis and reporting warehouse cost
• Managing logistics budgets and finding ways to reduce costs while maintaining service quality.
• Focus on negotiating with carriers, handling export documentation, and managing risks in the shipping process.
• Build digital and sys capability, introduce advanced technology to warehouse operation
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3PL Management:

• Develop 3PL sourcing strategy that aligns with the company's objectives, understanding the requirements for successful implementation and driving readiness for execution.
• Negotiate and manage 3PL contracts, ensuring that the terms are favorable and aligned with the company's strategic goals.
• Manage 3PL operations through process optimization and KPI management, ensuring that service levels and cost efficiencies are maintained and improved.

Team management:

• Lead and develop a high-performing logistics team, focusing on productivity, skill development, and continuous improvement.freight
• Foster a culture of innovation and empowerment, encouraging team members to contribute ideas for process improvements.
• Build D&I culture in warehouse team, engage team speak up

• Proven track record of at least 10 years in warehouse management and transportation, with a strong background in strategic planning and execution within the logistics area.

• Experience in both logistics industry and foreign enterprise environment, with a demonstrated ability to navigate and thrive in multinational and multicultural settings.

• Excellence experience of leading large warehouse management and 3PL warehouse/transportation management

• Supply chain management sys application/development experience, SAP, SNP, WMS

• Extensive experience in managing costs, cash flow, and service levels within a warehouse environment, with a proven ability to use data to drive decision-making and cost savings.

• Experience in freight forwarding, especially with ocean freight export shipping.
• Experience with bidding and managing suppliers, including negotiating contracts and building strong vendor relationships.
• Strong problem-solving and communication skills.
• Experience in building hing performance teams, and managing managers.

• Excellent analytical skills and a proven ability to manage 3PL partnerships effectively.

• 0 loss experience on operation

• Proven track record of leading large warehouse management and 3PL warehouse management capability

• Experience with leading complex, cross functional projects (including setting scope, reaching consensus, successful execution, and presenting results).

• Strong leadership skills with the ability to develop and motivate a team to achieve operational excellence; experience of managing a sizable team( 30+) is needed

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world's largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to