Network Support Analyst

Req ID: 339476

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Support Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Requirements:

• Network Support Analyst at Grade 6 in NOC/Network Operations.
• Must be a Graduate. BTech/BE or any other technical degree preferred
• Good communication, comprehension and writing skills.
• Should be willing to work in rotational shift with 24x7 support window

Job description:

• Provide L2 technical guidance in activities associated with identification, prioritization, and resolution of reported tickets.
• Activities include recognition, research, isolation, resolution and follow up steps.
• Participate in a supportive role by acting as a liaison between clients and departments within the client infrastructure.
• Good troubleshooting knowledge for implementing and maintaining Cisco networks for our clients. As a Cisco network engineer, you will be responsible for installing Cisco networks.
• Sound knowledge of ITIL best practices around Incident and Request Management procedures.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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