IT Support Analyst

16 hours ago


Hyderabad, Telangana, India Appen Full time ₹ 4,00,000 - ₹ 8,00,000 per year

IT Support Analyst I

About Appen
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
As an IT Support Analyst I, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting in routine installations. This entry-level position is ideal for candidates with a foundational understanding of IT support and a desire to grow within the field. Job Responsibilities
  • Troubleshooting:
  • Perform basic troubleshooting of hardware, software, and network issues either onsite or remote to ensure smooth and efficient IT operations.
  • Customer Service:
  • Provide excellent customer service to corporate users, addressing their IT concerns promptly and professionally.
  • Incident Management:
  • Create and manage incident tickets, ensuring they are handled in compliance with Service Level Agreements (SLAs).
  • Installations:
  • Assist with routine hardware and software installations, ensuring proper setup and functionality.
  • Procedural Adherence:
  • Follow established procedures and guidelines, updating team documentation as needed to maintain accuracy and consistency.
  • Collaboration:
  • Work closely with senior team members to resolve issues, sharing knowledge and expertise to improve overall team performance.
Required Knowledge, Skills and Abilities
  • Communication Skills:
  • Good verbal and written communication skills, capable of explaining technical concepts to non-technical users.
  • Technical Knowledge:
  • Basic knowledge of computer hardware, software, and operating systems, including current versions of ChromeOS, Windows and MacOS.
  • Familiarity with mobile operating systems like iOS and Android is desirable.
  • Analytical Skills:
  • Strong analytical and critical thinking abilities to diagnose and solve technical problems effectively.
  • Learning Agility:
  • Quick to grasp new concepts and technologies, showing an aptitude for continuous learning and skill development.
  • Teamwork:
  • Strong teamwork skills, actively collaborating and supporting colleagues to achieve shared goals.
Qualifications and Experience
  • Education:
  • Bachelor's degree in a relevant field or equivalent experience.
  • Professional Experience:
  • At least 1 year of experience in an IT support role is desirable.
  • Technical Skills:
  • Familiarity with Active Directory/Entra/Google Workspace for user, group, and device management.
  • Basic understanding of LAN (Local Area Network) and WAN (Wide Area Network) networking principles.
  • General knowledge of Microsoft 365 applications.
Appen is the global leader in data for the AI Lifecycle with more than 25 years' experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world's most innovative artificial intelligence products with speed and at scale. Appen maintains the industry's most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. Experience LevelEntry Level

  • Hyderabad, Telangana, India Appit Software Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Please find the below JD and share your interest.Job Description:The Workday Support Analyst supports and analyses Workday processes, integration, functions, and configurations.The Workday Support Analyst also audits Workday integrations and processes and provides reporting and data import support to various internal teams.The Workday Support Analyst...

  • Support Analyst

    7 days ago


    Hyderabad, Telangana, India Kintetsu Global IT Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Production Support Executive is responsible in providing functional support and troubleshooting our production systems. This includes monitoring systems, responding to Tickets and requests, and working with other IT staff to resolve issues. The ideal candidate should have a strong understanding of database concepts and SQL queries. They should also have...


  • Hyderabad, Telangana, India Exaze Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Application Support Analyst will support Vitality Group's systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements....

  • Business Analyst

    4 weeks ago


    Hyderabad, Telangana, India Lorhan IT Full time

    About LORHAN IT SERVICES: Lorhan IT Services was founded by acquiring Zensar Technologies' India, Middle East, and Australia business. Lorhan has deep expertise and a large clientele (80+ active clients) with more than a decade of relationships in developing and delivering SAP, Custom Application Development, and Digital Transformation services in Life...

  • Business Analyst

    3 weeks ago


    Hyderabad, Telangana, India Lorhan IT Full time

    About LORHAN IT SERVICES:Lorhan IT Services was founded by acquiring Zensar Technologies' India, Middle East, and Australia business.Lorhan has deep expertise and a large clientele (80+ active clients) with more than a decade of relationships in developing and delivering SAP, Custom Application Development, and Digital Transformation services in Life...

  • Business Analyst

    3 days ago


    Hyderabad, Telangana, India Lorhan IT Full time AU$ 70,000 - AU$ 95,000 per year

    About LORHAN IT SERVICES:Lorhan IT Services was founded by acquiring Zensar Technologies' India, Middle East, and Australia business.Lorhan has deep expertise and a large clientele (80+ active clients) with more than a decade of relationships in developing and delivering SAP, Custom Application Development, and Digital Transformation services in Life...


  • Hyderabad, Telangana, India Snc&it Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Data Analyst Training Learn SQL, Python, Excel, Power BI & Tableau with real-time projects. Gain hands-on skills, certification support & placement assistance. Enroll now to boost your career

  • Senior Soc Analyst

    7 days ago


    Hyderabad, Telangana, India Astrasol It Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:We are looking for an experienced SOC Analyst with strong expertise in advanced collaboration platform log analysis (like endpoint, DLP, insider risk, etc.). This role focuses on designing, validating, and analyzing security & compliance logs to support investigative analysis, reporting, experiments, and advanced monitoring use cases.Key...


  • Hyderabad, Telangana, India Send Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    You'll report to: Joe Howes, Customer Support Manager Team: Customer Success Location: Remote – This position is open to candidates based in Bengaluru Role Type: Full-Time, Permanent Start date: As soon as possible Visa / Sponsorship Available: Not Available The Application Support Analyst Role This role is an exciting opportunity for the right...

  • QA Analyst

    3 days ago


    Hyderabad, Telangana, India Launch It Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    QA AnalystRole & responsibilities• Analyze Business Requirements/User Stories , Create Test Cases• Execute Test Cases• Provide Detailed Defect Tracking when Necessary• Automate Regression test using PlaywrightMaintain manual test cases and automation scripts as necessaryPreferred candidate profile• 4+ years of QA Analyst Experience• 1+ years of...