Network Support Engineer

4 days ago

Hyderabad, Telangana, India Metasys Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job title: Network Support Engineer

Location: Hyderabad, Bangalore, Chennai, NCR

Job Type: Full-Time

Notice Period: Immediate to 30 Days (Not Negotiable)

Summary:

In this role, resources need to have a strong understanding of Networking in the dynamic infrastructure space. He/she will need to be familiar with multiple technology stacks in Networking and Communicating and collaborating with client and other technical support teams fix issues timely.

Key Responsibilities:

Network Hardening & Support

Implement security best practices across routers, switches, firewalls, and wireless access points.

Conduct vulnerability scans and remediate findings (patching, ACL tuning, firmware updates).

Configure IDS/IPS, VPNs, and firewall rules to minimize attack surface.

Respond to Level 1–3 network-related support tickets via ITSM platforms (e.g., ServiceNow, Jira).

Troubleshoot LAN/WAN issues, DNS/DHCP failures, and connectivity drops.

Maintain SLAs and ensure timely resolution of incidents and service requests.

Routing, Switching & Protocols

Implement LAN/WAN connections using routers and switches.

Configure Layer 2/Layer 3 switching, VLANs, VTP, STP, EtherChannel.

Set up routing protocols: Static, RIPv2, EIGRP, OSPF, BGP.

Work with ACL, NAT, PAT, DHCP, HSRP for secure and efficient traffic flow.

Security & Incident Response

Monitor and define network security requirements.

Manage intrusion detection systems, firewalls, antivirus, log management, and authentication systems.

Investigate intrusion/hacking incidents and lead incident response efforts.

Create, document, and implement procedures for solution builds and device deployments.

Collaboration & Escalation Management

Communicate effectively with clients and internal teams to resolve escalations.

Collaborate with cybersecurity, server, and cloud teams to align network posture.

Generate reports on ticket trends, recurring issues, and hardening progress.

Required Skills

Strong grasp of TCP/IP, VLANs, ACLs, NAT, and routing protocols.

Hands-on experience with Cisco, Juniper, Fortinet, Palo Alto devices.

Familiarity with wireless tools and RF planning software.

Proficiency with troubleshooting tools like Wireshark and Packet Tracer.

Basic scripting (Python, Bash) for automation is a plus.

Qualifications

Bachelor's in computer science, IT, or related field.

Certifications preferred: CCNA, CWNA, CompTIA Network+, Fortinet NSE, or equivalent

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