ARIS Platform Admin

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior software engineer

In this role, you will:

• Ensure that all the ARIS instances are up and running as per the business hours
• Creation and administration of global ARIS Database for the client
• Responsible for User Management, User groups creation
• Responsible for ARIS License Management via UMC and assigning
• Configures and manages filters, templates
• Setting up the new client environment
• User/User Groups appropriate functional & access privileges
• Creation of custom objects and associated metadata
• Maintenance of library objects
• Define & Standardize ARIS Governance and Change Management process
• Define the QA process and communicate/train the project team on the same
• Understand and implement the need to import models from other third-party tools/applications etc.
• Carry out DB cleanup activities on regular basis
• Reconciliation of library objects on regular basis
• Carry out rationalization of the objects within the ARIS DB on adhoc basis
• Responsible to manage and carry out the Change and Release Management for data, and config, DB etc. across the ARIS environments
• Manage patch and ARIS version upgrades along with Product Vendor team
• Liaise with vendor support team for any incidents and problem management

To be successful in this role, you should meet the following requirements: 

• Person should have 6+ years of Experience in ARIS Development, Business Process Management
• Hands on experience of the full life cycle implementation of BPM projects using ARIS
• Experience in Database management
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving skills
• Ability to multi-task effectively
• Must adapt to change quickly and be able to assess impacts where necessary
• Quick starter to troubleshoot/resolve incidents and business support items    
• Good to have knowledge on Agile technologies (JIRA, Confluence)
• Good to have Knowledge on ServiceNow Incident, Problem and Change Management
• Troubleshoot and fixing incidents, Keeping the system up and running, timely escalation to Lead      
• Assist other IT teams as well as Business stakeholders with your solutions during major/critical incidents
• Ensure the service operations quality is up to the organization standards
• Adhere to Agile methodology (example Scrum, Kanban & Jira etc)
• Mentoring the Agile PoDs on the RTB optimization and making sure no defects postproduction
• Should have flexible in working hours, ready to work in shift and on call

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India