Senior Manager, Delegated Authority Business, Data Operations and Reporting

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager / Senior Manager, Delegated Authority Business, Data Operations and Reporting

Responsibilities

•    Establish binding authority contracts with contractual rules and aggregate limits using the DUAL tool

•    Complete a bordereau questionnaire by aligning bordereaux with relevant reporting standards using the DUA schema questionnaire

•    Review errors and breaches, and perform data enrichments within the DUA system

•    Reconcile premium and claim amounts with the signing present on syndicate and commercial applications

•    Log data quality issues into the query log

•    Collaborate with the onshore team for quality control review of issues as part of an escalation process to underwriters

•    Standardize bordereaux and conduct financial reconciliation for monthly BDX spreadsheets

•    Exposure to London Market (syndicate and company) is essential

•    Knowledge of property and casualty (P&C), specialty, reinsurance, claims, and underwriting services

•    Work according to the turnaround time (TAT) and service level agreement (SLA) set for the business

•    Maintain customer service and quality standards by adhering to client procedures and process requirements

•    Manage a team of 30–45 staff according to service level targets

•    Provide technical support and bordereau processing assistance to team members

•    Lead weekly, monthly, and quarterly discussions on operations with client underwriters and company stakeholders

•    Understand risks faced by the function and controls in place to manage and mitigate them

•    Ensure clarity around priorities and goals for the entire functional area

•    Function effectively in a team environment while exercising good judgment

•    Collaborate with senior management and peers for strategy development and execution planning

•    Conduct root cause analysis on escalations received

Qualifications we seek in you
Minimum qualifications

•    Graduate in any discipline

•    Relevant work experience in London Market Insurance

•    Comprehensive knowledge of the underwriting lifecycle

•    Understanding of binder, Lineslips, and consortium processing

•    Exposure to reinsurance market types such as proportional and non-proportional

•    Demonstrate customer focus, teamwork, accountability, initiative, and innovation

•    Fluent in English, both written and oral
Preferred qualifications

•    Certifications in London Insurance Market

•    Preferred certification in one of the streams like CII London (ALMI, FIT, Cert CII) or equivalent (AINS, CPCU)

•    Knowledge of bureau/non-bureau market

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.