
Customer Care Executive
5 days ago
Role Overview:
We are looking for a Customer Care Executive to manage customer interactions, resolve queries, and ensure a seamless customer experience. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first approach.
Key Responsibilities:
- Handle inbound and outbound calls, chats, and emails to assist customers.
- Resolve customer queries, complaints, and provide accurate information.
- Maintain customer records and update CRM systems.
- Follow-up with customers to ensure issue resolution and satisfaction.
- Coordinate with internal teams (sales, operations, technical) for escalations.
- Meet performance targets such as response time, resolution time, and customer satisfaction (C-SAT).
- Ensure adherence to quality and compliance standards.
Key Skills & Requirements:
- Minimum 0–1 years of experience in customer service/call center/voice process (freshers can apply).
- Excellent verbal & written communication in English and Hindi (regional language is a plus).
- Strong problem-solving and active listening skills.
- Ability to work in a fast-paced environment and handle pressure.
- Proficiency in MS Office and familiarity with CRM tools preferred.
- Flexible to work in rotational shifts (if required).
Perks & Benefits:
- Attractive salary with incentives/performance bonuses.
- Opportunity for career growth within the organization.
- Training and skill development programs.
- Employee engagement activities and supportive work culture.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18, ₹24,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Language:
- English (Required)
Location:
- Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person
Speak with the employer
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