Customer Care Executive

2 weeks ago

Noida Sector Noida Uttar Pradesh, India Henry Harvin Education Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Role Overview:

We are looking for a Customer Care Executive to manage customer interactions, resolve queries, and ensure a seamless customer experience. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities:

  • Handle inbound and outbound calls, chats, and emails to assist customers.
  • Resolve customer queries, complaints, and provide accurate information.
  • Maintain customer records and update CRM systems.
  • Follow-up with customers to ensure issue resolution and satisfaction.
  • Coordinate with internal teams (sales, operations, technical) for escalations.
  • Meet performance targets such as response time, resolution time, and customer satisfaction (C-SAT).
  • Ensure adherence to quality and compliance standards.

Key Skills & Requirements:

  • Minimum 0–1 years of experience in customer service/call center/voice process (freshers can apply).
  • Excellent verbal & written communication in English and Hindi (regional language is a plus).
  • Strong problem-solving and active listening skills.
  • Ability to work in a fast-paced environment and handle pressure.
  • Proficiency in MS Office and familiarity with CRM tools preferred.
  • Flexible to work in rotational shifts (if required).

Perks & Benefits:

  • Attractive salary with incentives/performance bonuses.
  • Opportunity for career growth within the organization.
  • Training and skill development programs.
  • Employee engagement activities and supportive work culture.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹24,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off

Language:

  • English (Required)

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

Speak with the employer

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