MIS/WFM Assistant Manager

1 day ago


Udaipur, Rajasthan, India Zigsaw Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibility Areas (KRA)

  • Manpower Planning
    Scheduling
    Time Keeping & Attendance
    Business Continuity Plan
    Forecasting
    Growth Planning
    Revenue, P & L Management
    Performance Management

Job Description / Role Profile

  • Develop and maintain broad knowledge of company's business and technology requirements and needs.
  • Develop and maintain system plan including operational requirements, budget requirements and schedules.
  • Develop and implement MIS & WFM policies to ensure data accuracy and security.
  • Develop and implement standardized MIS procedures across all business applications.
  • Develop process improvements for increased efficiency and cost effectiveness.
  • Perform periodic maintenance and servicing of MIS system to improve operational efficiency.
  • Monitor MIS performance regularly to avoid escalations from Clients
  • Conduct training on MIS & WFM activities to increase staff expertise.
  • Supervise and motivate MIS & WFM team to work collectively and efficiently.
  • Coordinate with MIS team to ensure that technology, infrastructure, and operational requirements are
    met.

Eligibility Criteria

  • Experience should be 3 years in MIS/WFM as a Lead/AM role minimum.
  • Should have Good English Comm. Skills to communicate with Client & Management
  • Candidate must be from BPO background and from WFM & MIS Department

Salary: As per Industry Standards.

  • Education: Any Graduate
  • Location: Udaipur
  • Looking for Immediate Joiner*

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