MIS/WFM Assistant Manager
1 day ago
Key Responsibility Areas (KRA)
- Manpower Planning
Scheduling
Time Keeping & Attendance
Business Continuity Plan
Forecasting
Growth Planning
Revenue, P & L Management
Performance Management
Job Description / Role Profile
- Develop and maintain broad knowledge of company's business and technology requirements and needs.
- Develop and maintain system plan including operational requirements, budget requirements and schedules.
- Develop and implement MIS & WFM policies to ensure data accuracy and security.
- Develop and implement standardized MIS procedures across all business applications.
- Develop process improvements for increased efficiency and cost effectiveness.
- Perform periodic maintenance and servicing of MIS system to improve operational efficiency.
- Monitor MIS performance regularly to avoid escalations from Clients
- Conduct training on MIS & WFM activities to increase staff expertise.
- Supervise and motivate MIS & WFM team to work collectively and efficiently.
- Coordinate with MIS team to ensure that technology, infrastructure, and operational requirements are
met.
Eligibility Criteria
- Experience should be 3 years in MIS/WFM as a Lead/AM role minimum.
- Should have Good English Comm. Skills to communicate with Client & Management
- Candidate must be from BPO background and from WFM & MIS Department
Salary: As per Industry Standards.
- Education: Any Graduate
- Location: Udaipur
- Looking for Immediate Joiner*
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