CRM Executive

3 days ago

Gandhinagar, India Safal Industries Full time

**Job description**
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Have experience in sales and marketing.

**Job Types**: Full-time, Walk-In

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Flexible shift
- Weekend availability
- Weekend only

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- GIDC, sector-26, Gandhinagar - 382027, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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