Complaints Handler- Customer Support

7 days ago


Gurugram Haryana, India Sodo Full time

Manage the complaint resolution process for customer tickets, ensuring timely and satisfactory outcomes with an intent of ensuring 100% uptime of operations along with quality.
- Handle ticket complaints, prioritizing based on urgency and severity.
- Collaborate with internal teams to investigate and resolve complex customer issues.
- Utilize ticketing tool to track, and monitor complaints. Collate complaints from different

sources and ensure all complaints are documented on the ticketing tool.

and personalized assistance.
- Identify recurring complaints and work with relevant teams to implement long-term

solutions.
- Maintain accurate records of interactions and resolutions for reporting and analysis

purposes.
- Seek feedback from customers on the quality of services provided against the ticket

closure, maintain records.
- Adhere to weekly rosters and participate in rotational shifts to provide round-the-clock

support to customers.

**Requirements**:

- Proficiency in basic Excel/Google Sheets for data management and reporting.
- Highly organized with the ability to manage multiple tasks simultaneously in a fast-paced

environment.
- Demonstrated problem-solving skills and the ability to navigate ambiguity.
- Strong sense of ownership and integrity, with a commitment to delivering exceptional

customer service.
- Experience working with ticketing systems is preferred.
- Excellent communication and interpersonal skills, with the ability to empathize with

customers and understand their concerns.
- Willingness to learn and adapt to evolving processes and technologies.
- Ability to meet ambitious targets while maintaining quality and customer satisfaction.
- Flexibility to adhere to weekly rosters and participate in rotational shifts to ensure

continuous customer support.

Join us in our mission to create a world-class customer experience a

Pay: Up to ₹30,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- Complaint handling: 1 year (required)
- Ticket support: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9646214933
Expected Start Date: 29/01/2025



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