Instructional Designer

4 days ago

Bengaluru, India Khoros Full time

Overview:
**About Khoros**:
Khoros is looking for a dynamic, creative and forward-thinking Instructional Designer to build a process for creating meaningful e-learning content for our customers, employees and partners. Creation of on-demand learning capabilities is a key initiative for the company and an important part of of our support transformation plan. This is a new role and one that will have the opportunity to shape the direction of our adult-learning strategy.

You’ll have the opportunity to develop best practices and deliver world-class training content to support new members of the Khoros customer
- and employee-base and our partner ecosystem. You understand what it takes to motivate and build trusted relationships that drive results. This role is critical to our organization as it sets a foundation for the development of our customers' and partners’ platform education.

**Responsibilities**:
As an Instructional Designer, you’ll:

- Build and implement an instructional design process for creating, maintaining, and improving customer facing online learning.
- Design and develop video courses and supplemental resources, including exercises and assessments.
- Manage continued learnings related to our total suite of product offerings in addition to best practices, processes and information about our clients and the industry.
- Update the structure and build of Khoros certification programs.
- Ensure learning and performance objectives are appropriate for Khoros customers by solving for a wide variety of personas with unique needs.
- Continuously improve education initiatives that meet external customer needs.
- Work on multiple projects concurrently, monitoring activity, progress, and time related to project development
- Develop a system for reviewing new product/feature releases and updates, then updating content to ensure that learning content remains current

Qualifications:
**You Have**:

- Experience managing an LMS system required (Litmos would be ideal)
- Proficiency with interactive elearning and/or video production software, such as: Camtasia, Captivate or Premiere Pro
- Demonstrated knowledge of leading-edge training platforms, technologies, and content creation tools
- Exceptional English written skills with advanced grammar knowledge
- Strong ability to prioritize, demonstrate time management, adhere to deadlines and work collaboratively with multi-disciplinary teams
- Bachelors or Masters degree in instructional design and/or user experience research. User experience design, visual design, and marketing experiences are a plus

**Nice to have**:

- 2+ years Project Management experience (PMP certification/experience would be outstanding)
- Experience working with geographically distributed teams

**Our Core Values**

**Accountability** - We embrace an ownership mentality

**Customer-Centricity** - We are obsessed with achieving customer value

**Agility** - We move with urgency and purpose

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