Product Support Executive

2 days ago

Gurugram Haryana, India Datacultr Full time

**About Role:

- **

As a Product Support Executive you will maximize sustainable value for our customers and Datacultr through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring these customers successfully adopt and realize value from all Datacultr products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

**Key Responsibility**
- Listening to customer’s concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Strong contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Specific Technical Requirement**:

- Having 0-1 years of experience required with the SaaS based industry or in similar role, preferably with an IT Consulting or training company
- Good working knowledge with Microsoft Excel

**Perks**:

- Flexible working hour
- Professional Development-Continuing education, up skillin

**Salary**: ₹12,129.64 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Morning shift
- Rotational shift

Application Question(s):

- What is your current CTC ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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