Product Support

2 days ago

Gurugram Haryana, India Sita Travels Full time

**General Tasks**:

- Support and Assist the various operations teams with Product knowledge.
- Help the team customize programmes with product ideas as per their requirement.
- Come up with new product ideas and translate them into tangible tours or excursions as per demand.
- Keep abreast of latest travel trends.
- Track competition on product.
- Travel to study product as per plan and where required.
- Efficient and timely action of all queries with regard to Product.
- Ensure proper coordination with operations team in India and Sales Reps.

**Specific responsibility / day to day activities**:

- Analyse future business trends and track new markets/segments and competition for product ideas. Keep abreast of all product-related news.
- Experience new products and meet strict deadlines to investigate a product and submit accurate reports/ feedback.
- Shooting videos and stills while travelling to make interesting films/photo slides with the help of the in-house video desk and design team.
- Circulate the updates on any new products and updates on existing ones post your travel, using internal and external communication channels via reports and blogs.
- Create presentations to educate internal customers on product lines.
- Compiling and updating the central pool of information/database on products including experiences curated by branches and ensuring it is catalogued for easy access by all markets.
- Periodically review and optimise the product portfolio based on client feedback, market trends, and performance metrics.
- Engaging with friends of the Destination Knowledge Centre and increasing our pool of friends and experts in various fields.
- Promote market-specific products.
- Synergise with operation teams to increase productivity by optimising the product options available to their FTOs.
- Act as a SPOC for all product-related queries from internal teams. Track & maintain query MIS.
- Work with cross-functional teams to identify market-specific requirements.
- Assisting the sales team to create decks with products best suited for each market.
- Creating collaterals on products for RFPs as per market requirements.
- Support the Product Team verticle under the Destination Knowledge Center
- Internal customer satisfaction and feedback from overseas partners on product support

**Job Specifications**:

- Preferably, 7 to 8 years of experience in tailor-made operations for inbound clients.
- Good Product knowledge of India, Nepal, Sri Lanka & Bhutan.
- Indepth Knowledge of itineraries and routings.
- Should have an understanding of customer needs and the market.
- Oral and written English communication skills.
- Some writing experience would be an added advantage.
- Quality conscious with an eye of detail are vital.
- Understanding of latest travel trends.

  • Production Support Executive

    2 weeks ago

    Gurugram, Haryana, India INK IT SOLUTIONS Full time

    Hi All, We're Looking for **Loan Origination System (LOS) Production** Support Consultant for Gurgaon location with minimum 4+ yrs Experience of supporting LOS journey of secured business. Domain understanding. Basic understanding of sales, credit and operations functioning. Understanding Application support (production/pre-prod and UAT) instances Basic...

  • Product Support Executive

    2 days ago

    Gurugram, Haryana, India Datacultr Full time

    **About Role: - ** As a Product Support Executive you will maximize sustainable value for our customers and Datacultr through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring these customers successfully adopt and realize value from all Datacultr products. You will be...

  • Product Support Executive

    2 weeks ago

    Gurugram, Haryana, India Datacultr Fintech Full time

    POSITION - Product Support Executive ROLE - Individual Contributor DIVISION/VERTICAL - Growth WORK LOCATION - Suncity Success Tower, Sector 65, Gurugram WORKDAYS - 6 days’ Work From Office (Rotational Week-offs) SHIFT TIMINGS - 08:00 am to 08 pm QUALIFICATION - Any Graduate NOTICE PERIOD - Immediate Joiners only ABOUT ROLE As a Product Support...

  • Product Support

    6 days ago

    Gurugram, India NCS SoftSolutions (P) Ltd Full time

    Job Title:Product Support / Technical SupportLocation: Gurugram (Customer Site)Experience: 2+ yearEmployment Type: Full-time, On-siteDepartment: Product Implementation & Support Job Summary: We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support...

  • Production Support Lead

    1 week ago

    Haryana, India Qode Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Position Title- Production Lead (Dot Net) Primary Skills – Dot Net Core, Bug fixing, Work on Incidents and resolve itExposure to Gen AI tools is must and should have technical background to handle prod support issues ( development + support)     Good to have skills – React, Node Experience – 7+ Years (4A) Job Location – Incedo Gurgaon Work...

  • Production Support

    2 weeks ago

    Gurugram, Haryana, India Evalueserve Full time

    **Elevate Your Impact Through Innovation and Learning** **About Data Analytics (DA)** Data Analytics is one of the highest growth practices within Evalueserve, providing you rewarding career opportunities. Established in 2014, the global DA team extends beyond 1000+ (and growing) data science professionals across data engineering, business intelligence,...

  • Product Support

    7 days ago

    Gurugram, India Bestal Hr Full time

    Associate - Product Support Location: Gurgaon Functional Area: Operations Education Qualification: B. Tech, BCA, MCA/ Any Graduate Experience: 1-2.5 Years Key Responsibilities: • Respond to and log all inquiries received from clients via telephone, chat, email, or web site • Maintain detailed documentation and updating tickets for all incoming support...

  • Product Support Analyst

    6 days ago

    Gurugram, India American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Support Client Management and customer contacts with technology & product...

  • Production Support Analyst

    7 days ago

    Gurugram, India FNZ Full time

    Job TitleProduction Support Analyst LocationGurgaon, India Reports toHead of Prod Support For advertising:About FNZWho We AreFNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions...

  • Production Support Engineer

    7 days ago

    Gurugram, India FNZ Full time

    Role ProfileJob TitleProduction Support Engineer LocationGurgaon, India Reports toHead of Production Support, India *About FNZ Who we are: *FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650...