Microsoft 365 Subject Matter Expert

**Who We Are**:
Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.

**Who You Are**:
**Responsibilities**:

- Lead Microsoft 365 implementation projects from initiation to completion, ensuring adherence to project timelines and budget constraints.
- Assess existing Microsoft 365 environments and develop strategies for restructuring and optimization based on organizational requirements.
- Collaborate with stakeholders to gather requirements and define project objectives for Microsoft 365 deployments and restructurings.
- Provide technical expertise and guidance to internal teams and end-users on Microsoft 365 capabilities, best practices, and use cases.
- Deliver end-user training sessions and develop user documentation to promote effective utilization of Microsoft 365 services.
- Monitor Microsoft 365 performance, security, and compliance, and implement measures to address any identified issues or risks.
- Serve as a primary point of contact for troubleshooting and resolving technical issues related to Microsoft 365 services, escalating as needed to ensure timely resolution.
- Stay informed about Microsoft 365 updates, features, and industry trends, and recommend enhancements or new functionalities to enhance organizational productivity and efficiency.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications such as Microsoft Certified: Microsoft 365 Enterprise Administrator Expert or equivalent preferred.
- Proven experience (X years) in implementing, configuring, and supporting Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
- In-depth knowledge of Microsoft 365 administration, security, compliance, and governance features and capabilities.
- Experience in planning and executing Microsoft 365 migration projects, including mailbox migrations, file migrations, and tenant-to-tenant migrations.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365 services.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
- Proven ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
- Experience with PowerShell scripting for automating Microsoft 365 administration tasks is a plus.
- Familiarity with ITIL principles and IT service management frameworks is desirable.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications such as Microsoft Certified: Microsoft 365 Enterprise Administrator Expert or equivalent preferred.
- Proven experience (7 years) in implementing, configuring, and supporting Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
- In-depth knowledge of Microsoft 365 administration, security, compliance, and governance features and capabilities.
- Experience in planning and executing Microsoft 365 migration projects, including mailbox migrations, file migrations, and tenant-to-tenant migrations.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365 services.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
- Proven ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
- Experience with PowerShell scripting for automating Microsoft 365 administration tasks is a plus.
- Familiarity with ITIL principles and IT service management frameworks is desirable.