Customer Support Intern

1 day ago

Noida Uttar Pradesh, India MyOperator Full time

MyOperator is a leading cloud-based call management system trusted by thousands of businesses across India. We’re on a mission to simplify business communication and ensure every customer interaction adds value. At MyOperator, we value diversity, equity, and inclusion — and are especially committed to supporting women looking to build a career in technology and customer success.

**Role Overview**

**Key Responsibilities**
- Respond to user queries via **chat and phone** in a clear, professional, and solution-oriented manner
- Assist customers in setting up and using MyOperator features, including WhatsApp Business and call tools
- Provide onboarding support to new users and guide them through initial product usage
- Troubleshoot issues and offer step-by-step guidance to resolve them
- Document frequent queries and contribute to knowledge base and FAQs
- Escalate complex issues to relevant technical teams as needed
- Gather user feedback and share insights with internal teams to improve the product experience
- Support key customer support metrics including CSAT, First Response Time (FRT), and Turnaround Time (TAT)

**Requirements**:

- Strong communication skills in **English and Hindi**:

- A problem-solving mindset with a focus on user satisfaction
- Ability to explain technical concepts in a simple and approachable way
- Familiarity with tools like **Freshdesk, Google Workspace, and Excel** is preferred
- Interest in learning about CRM tools, SaaS platforms, and customer experience
- Prior experience in customer support or user-facing roles is a plus
- Open to working in a fast-paced and collaborative team environment

**What You’ll Gain**
- Practical experience in a leading tech company with real-time customer interaction
- Exposure to cloud telephony and SaaS tools
- Mentorship from experienced professionals
- Internship Certificate and Letter of Recommendation
- Potential for a Pre-Placement Offer (PPO) based on performance
- A supportive, inclusive, and growth-oriented work environment

**Job Types**: Full-time, Permanent, Internship
Contract length: 3 months

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Why are you interested in this customer support internship at MyOperator?
- Comfortable with Noida onsite?
- Okay with stipend between 10k-15k (PPO after that)

Work Location: In person

**Speak with the employer**
+91 9267989047

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