IT Coordinator

2 weeks ago

Bengaluru Karnataka, India QUA Nutrition Full time

**Job Summary**:
**Key Responsibilities:Coordination with Vendors**:

- Act as the primary point of contact for external vendors providing website, database, and IT-related services.
- Manage vendor relationships, ensuring timely delivery of services and products while maintaining high standards of quality and adherence to SLAs.
- Coordinate with vendors to troubleshoot and resolve any issues related to website functionality, database management, and other IT systems.

**Website Management**:

- Oversee the day-to-day operations of the company website, ensuring it remains up-to-date, fully functional, and optimized for user experience.
- Collaborate with internal teams to implement updates, content changes, and new features.
- Troubleshoot website issues related to performance, security, or usability, and coordinate with relevant teams for resolution.

**Database Management**:

- Maintain, update, and secure the company’s databases, ensuring data accuracy, integrity, and seamless integration with internal systems and tools.
- Work closely with internal IT teams to implement database optimizations, updates, and new features.
- Monitor database performance, perform regular backups, and implement disaster recovery measures to ensure business continuity.

**IVRS Management**:

- Manage and troubleshoot the company’s Interactive Voice Response System (IVRS), ensuring its efficient operation for customer service and internal communications.
- Collaborate with IT teams and vendors to improve IVRS functionality, implement system updates, and address any issues promptly.

**CRM Management**:

- Utilize Customer Relationship Management (CRM) tools to track and manage customer interactions, ensuring data is up-to-date, accurate, and well-integrated with other systems.
- Ensure CRM data is logged accurately for marketing, sales, and customer support purposes.
- Work with cross-functional teams to ensure the CRM system is optimized for performance and customer experience.

**Required Skills & Qualifications**:

- Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience: Proven experience in managing websites, databases, and IT systems, with at least 3-5 years in a similar role.

**Technical Skills**:

- Strong knowledge of website management tools (e.g., HTML, CSS, JavaScript, CMS platforms).
- Expertise in database management systems (e.g., SQL, MySQL, PostgreSQL).
- Experience with CRM tools and IVRS systems.
- Knowledge of security protocols, data backups, and disaster recovery planning.

**Additional Skills**:

- Problem-Solving: Excellent troubleshooting and problem-solving skills, with the ability to handle issues related to websites, databases, and customer service systems.
- Communication: Strong communication skills to liaise with vendors, IT teams, and other departments.
- Attention to Detail: Meticulous attention to detail, particularly when working with data and customer-facing systems.

Pay: ₹10,894.40 - ₹23,705.45 per month

Shift:

- Day shift

**Experience**:

- total work: 4 years (preferred)

Work Location: In person

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