Associate, Nps Prism

**Company Profile**:
Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 61 offices in 38 countries, and its deep expertise and client roster cross every industry and economic sector.

NPS Prism is a cloud-based customer experience benchmarking service that provides actionable insights and analysis that guide your creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets you see how you compare to your competitors on overall NPS®, and on every step of the customer journey.

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Our customers use NPS benchmarks to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 100, serving dozens of clients around the world.

**Position Summary**:
Prism India Hub survey programmer will work closely with the Prism India Hub Team Manager, NPS Prism Product Manager and the Proprietary Data group to build and deliver a commercially successful product that spans core sectors across all regions.

**Essential Functions**:

- Responsible for survey programming and delivery of new and existing NPS Prism instruments to subscription customers in accordance with client specifications
- Provide innovative solutions and create automation that can reduce the time to market for the survey
- Must have previous experience with Decipher programming platform
- Existing knowledge of HTML/XHTML, JavaScript and an understanding of basic web and programming technologies (Knowledge of python is a plus)
- Quality testing of the survey and all deliverables to ensure client satisfaction, quality standards, and error-free projects
- Create and manage quotas for complex market research surveys using web services and APIs that can integrate with the survey platform to drive efficiencies.
- Experience in field management, data validation, creating crosstabs and reporting links and managing multiple sample partners
- Create and enforce best practices related to survey programming and data quality procedures to ensure the data gathered from system has no errors or deficiencies
- Send daily updates and status reports to clients or internal stakeholders for all projects to improve efficient communication and workflow
- Managing multiple instruments at various stages of production, with mínimal assistance from leads

**Qualifications**:

- Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research is strongly preferred
- Experience Required: 3-5 years of in-depth experience with survey programming, survey development, and primary market research at a consulting firm, market research agency or data provider

**Knowledge, Skills and Abilities Required**:

- Advanced knowledge of HTML, JavaScript, survey platform (Decipher or equivalent) is a must
- Basic knowledge of Python is a must
- Exceptional technical skills, including knowledge of market research tools
- Good interpersonal and communication skills