Senior Specialist, Insights And Strategy Delivery

NPS Prism Title Senior Specialist Insights and Strategy Delivery Company Profile NPS Prism is a market-leading cloud-based CX benchmarking and operational improvement platform owned by Bain Company NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences Based on rock-solid sampling research and analytic methodology it lets customers see how they compare to their competitors on overall NPSxc2xae and on every step of the customer journey With NPS Prism you can see where youre strong where you lag and how customers feel about doing business with you and your competitors in their own words The result Prioritize the customer interactions that matter most NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition Launched in 2019 NPS Prism has rapidly grown to a team of over 200 serving dozens of clients around the world NPS Prism is 100 owned by Bain Company one of the top management consulting firms in the world and a company as one of the worlds best places to work We believe that diversity inclusion and collaboration is key to building extraordinary teams We hire people with exceptional talents abilities and potential then create an environment where you can become the best version of yourself and thrive both professionally and personally Position Summary In this role you will be a member of the client facing Commercial NPS Prism team You will be responsible for working with the Commercial team Product team and Bain case teams and Partners to support Prism sales conversations and pipeline objectives support our clients in adopting Prism and manage operational elements of the Prism commercial process Successful candidates will have the ability to thrive in a fast-paced dynamic environment and be comfortable balancing on a variety of asks and workstreams in parallel Key drivers to success in this position are becoming an expert on Prism product knowledge competitive CX insights and attention to detail in creating all materials and running operational aspects of the Prism customer success and sales Key Responsibilities Support customer success and adoption efforts for the region Analyze large datasets and drive the story building of CX insights for clients Develop CX insights and materials that bring those stories to life for clients to showcase the value of Prism Participate in client conversations with CEM s in region to deliver insights and support clients in use of the tool Support client training and adoption needs in conjunctions with the CEM s including developing training materials and delivering training as needed Execute bespoke cuts of Prism data as requested by the clients and approved by the region CEM s Support Prism commercial processes and sales conversations in conjunction with the Prism and Partner region team Develop CX insights and materials that bring those stories to life for prospective Prism clients to showcase the value of Prism With CEM s support case teams needs to leverage select Prism insights in CD processes that provide opportunities to highlight Prism Manage the tracking and updating of the pipeline to ensure visibility and highlight progress Required Qualifications Experience Skills Education Bachelors degree in computer science engineering business or any other technology-related field or MBA or strong relevant work experience Experience 4 years of experience in consulting market research customer insights data analytics teams or data-heavy client facing roles Skills Outstanding client service skills responsive proactive empathetic and detail-oriented Strong interest in customer experience loyalty analytics and applying strategic marketing to drive business results Demonstrated ability to derive insights from complex data Attention to detail and top-notch delivery standards for clients Thrives in an entrepreneurial environment you are proactive a self-starter and adaptive and can handle changing priorities Strong communications skills and proven track record of collaborating across teams and organizations Preferred Qualifications Irrespective of an individuals specific background the successful candidate will be Collaborative someone who knows how to work with and through others to drive results and make change happen as well is customer service orientated Entrepreneurial proactive and productive - someone who knows how to prioritize what needs to be done and rallies colleagues to get things accomplished roll up the sleeves type of attitude Bright both insightful and creative with strong problem-solving skills and pragmatic with a practical real-world sense of what is actually do-able Possesses an affinity for data-driven insights to make decisions and able to harness knowledge and expertise of the best content to support the Practice Articulate and compelling in his her oral and written communication skills engaging and concise with interpersonal presence adaptable across executive technical and Bain audiences Energetic with drive enthusiasm and natural skills in relationship development well-connected with an extensive network of potentially relevant relationships Inspirational Leadership - track record of managing high-performing service-oriented team members motivating and developing colleagues above and below their own tenure A great colleague and teammate - passionate about the task at hand and fun to be around someone with whom Bainies and clients go out of their way to work Powered by JazzHR