Client Success Executive

4 days ago

Gurugram Haryana, India LanceTech Solutions Pvt Ltd Full time

Title: Client Success Specialist

Location: Gurugram, Work from office

Working hours: US EST- Night Shift

Experience: 4-10 yrs within client success role, **Excellent communication**is must

**Job Overview**: We are looking for a Client Success Service Specialist to join our Client Happiness Team. This role plays a key part in ensuring our clients are happy, helping reduce client attrition, and improving the profitability of our products.

**Key Responsibilities**:

- Review client files (Placement, Retraction, and Payment) to ensure they are properly processed in the system.
- Monitor client communication to ensure reports and updates are sent on time, especially during the first 30 days after implementation.
- Keep the active client list updated and ensure reports are delivered on time, with special care to handle sensitive information (PII) correctly.
- Handle individual or bulk retractions as needed by the client.
- Update client configurations after the product is implemented.
- Assist the Client Success Manager with business reviews and prepare templates for client communication.

**Skills and Requirements**:

- Proficiency with Google Sheets and Jira.
- Willingness to learn new tools and systems, specifically the Retain Retool system.
- Strong written communication skills.

**Job Types**: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person

Application Deadline: 31/01/2025

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