Client Success Executive

2 days ago


Gurugram Haryana, India LanceTech Solutions Pvt Ltd Full time

Title: Client Success Specialist

Location: Gurugram, Work from office

Working hours: US EST- Night Shift

Experience: 4-10 yrs within client success role, **Excellent communication**is must

**Job Overview**: We are looking for a Client Success Service Specialist to join our Client Happiness Team. This role plays a key part in ensuring our clients are happy, helping reduce client attrition, and improving the profitability of our products.

**Key Responsibilities**:

- Review client files (Placement, Retraction, and Payment) to ensure they are properly processed in the system.
- Monitor client communication to ensure reports and updates are sent on time, especially during the first 30 days after implementation.
- Keep the active client list updated and ensure reports are delivered on time, with special care to handle sensitive information (PII) correctly.
- Handle individual or bulk retractions as needed by the client.
- Update client configurations after the product is implemented.
- Assist the Client Success Manager with business reviews and prepare templates for client communication.

**Skills and Requirements**:

- Proficiency with Google Sheets and Jira.
- Willingness to learn new tools and systems, specifically the Retain Retool system.
- Strong written communication skills.

**Job Types**: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Schedule:

- Night shift
- US shift

Work Location: In person

Application Deadline: 31/01/2025


  • Client Success Partner

    13 hours ago


    Gurugram, Haryana, India Gartner Full time

    **Description**: **About the role**: **What you will do**: - Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in...


  • Gurugram, Haryana, India Gartner Full time

    **Description**: About the role (#LI - SG3) The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support...


  • Gurugram, Haryana, India Gartner Full time

    **Description**: **About the role**: **What you will do**: - Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in...


  • Gurugram, Haryana, India Venture Quest Full time

    Job Title **:Customer Support Executive and Sales Executive** **WFH**_Samsung Process - **Work From Home** - (Pan India) - Salary: Rs. 21000 (CTC) (17k in hand) - Shifts: Rotational - Shifts: Duration: 9 - Weekly Offs: 1 Weekly Off rotational - Mode of Interviews: Virtual over video call. - Qualification - Btech/BCA/BSC computer science/BCA/Diploma in...


  • Gurugram, Haryana, India BigStep Technologies Pvt Ltd Full time

    Job Description for the Role of Customer Success Executive Location: Remote Timings: 6 PM TO 3 AM IST Key Responsibilities: - Present software product demonstrations to clients, showcasing key features and functionalities. - Gather and document client requirements, identifying solutions aligned with our software capabilities. - Manage support tickets...


  • Gurugram, Haryana, India AK Global Management Services Full time

    **Job Title**: Client Relationship Executive (CRE) **Location**: Sector 48, Gurgaon **Job Type**: Full time, permanent **Job Summary**: **Key Responsibilities**: - Serve as the primary liaison between the company and assigned clients. - Build and maintain strong, long-lasting client relationships through regular communication and personalized support. -...


  • Gurugram, Haryana, India Orange Mantra Full time

    Gurgaon - 1 - 1 to 3 years - Full Time We are seeking a proactive and customer oriented Associate Customer Success professional to join our IT software development services team in Gurgaon. You will work closely with clients to ensure successful delivery, adoption, and satisfaction with our software solutions and development services, driving long-term...


  • Sohna, Gurugram, Haryana, India DigiRocket Technologies Full time

    **Job Details**: **Location: Sector 49, Gurugram, Haryana** **Working Hours: 06:00PM to 03:00AM / 08:30PM to 05:30AM** **Working Days: Monday to Friday** **No. of opening: 01** **Prior Experience: 2-4 years** **Compensation: up to INR 30,000 per month** **Job Summary**: As a Customer Success Executive, you will be responsible for fostering strong...


  • Gurugram, Haryana, India Mobishastra Technologies Private Limited Full time

    As a Relationship Executive, you will be responsible for establishing and managing relationships with clients to achieve business objectives and maintain customer satisfaction. You will serve as the primary point of contact for clients, addressing their needs and ensuring the successful delivery of products or services. This role requires excellent...


  • Gurugram, Haryana, India Grow 4 Sure consulting Pvt. Ltd. Full time

    **URGENT HIRING!!!!!** **Client Servicing Executive Responsibilities**: - Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for new clients. - Identifying ways to overcome clients' initial dislike of company products. - Maintaining an accurate record of all...