Client Success Executive

Role: Client Success ExecutiveLocation: GurgaonExperience: 2-3 Years of full time Client success/servicing & digital operations experience with a Digital Agency or with a Publisher/Platform Location: Gurgaon (Work from Office)Experience: Minimum 2 year of full-time experience in Client Servicing ( Media or Digital Agency)Headline:This role would champion the success of Brand Partners looking to do precision targeting & engagement of millions of parents in the parentune community. Shortlisting criteria: At least 2 years of experience at a Digital Agency or a Digital PublisherNote: This is a full time role based out of GurgaonAbout ParentuneParentune is the most prompt & verified Helpline for Parents. We are the only Platform that provides trustworthy advice to parents within minutes, 24x7. Parentune empowers this through a combination of its verified parents' community, Comprehensive & verified Content & Courses, its proprietary Technology & empaneled Doctors.We solve 96% of parents’ concerns in under 45 min & 30% of them instantly. Parentune is the #1 Parenting APP in India for more than 4 years now, rated 4.9/5 on Android Playstore & 5/5 on Apple App store. Among other notables, parentune has been featured by Google as an Indian APP with global potential, recognised as a Nasscom Emerge 50 Technology Startup, awarded by Business World as a Technology company to watch out and is one of the very few Indian Tech startups to be recognised by Wall Street Journal as a Global Startup Showcase.Parentune is the only platform which empowers a partner Brand to reach and engage their specific TG with precision targeting. Some of the leading Global Brands across Healthcare, FMCG, Nutrition, Babycare, Women health, Kidswear, Toys, Travel & similar more segments work closely with parentune through the year to build sustained preference & consideration for their Brands.More about Parentune here:https://www.parentune.com/Play Store - Android APPAs a Client Success Executive , you will be responsible for onboarding and driving Brands' (Brand Partners) objectives on parentune. You will collaborate with Brand leaders, Digital Marketing Heads and Brand Agency Heads to pursue the Brand partners’ priorities effectively and garner renewals from the Brands with your superior delivery, sharp insights & prompt servicing. You will ensure that our Brand Partners thrive, their brands flourish, and their loyalty & preference for parentune grows stronger. You would be making this possible with your can-do attitude, analytical skills & insightful presentations. A minimum experience of 2 years in a Client Servicing role for a Digital Agency or a Digital platform is the bare minimum ask for this role. 🌟Responsibilities:Brand Renewal MasteryConduct the Client campaigns to garner superior results for their Brands & initiativesCraft persuasive, insightful & compelling presentations that resonate with Brand’s essenceCollaborate with the team internally to ensure Client’s Success followed by their renewal Campaign Execution, OptimisationMix potions of data, creativity, and strategy to optimize the campaignEnsure timely deliveries—with a sync up throughout the campaignPrepare daily & weekly dashboards that reveal the campaign performanceClient Presentations & FeedbackAnalyze data to find quantitative and qualitative insightsCreate compelling & insightful reports, empowering Clients to take superior decisionsReceive and act on Clients’ feedback for a win-winDaily discipline of internal cadence to enhance campaign performanceEnergise the entire team & excite with Client campaign resultsRelationship AlchemyDevelop and maintain strong relationships with the Brand/Client Build personal reliability with Brand Managers, Digital Experts, CMOs, & media agenciesUnderstand Client’s goals, audience demographics & campaign objectives deeplyServe as the primary point of contact, ensuring seamless communication.Media MavenCollaborate with internal teams—Technology & Content —to deliver exceptional resultsResolve any client concerns promptly, ensuring a delightful journeyHost media events, screenings, and influencer meet-upsMust Have Skills :1. Good with Excel & Data Analytics2. Great with Powerpoint presentations3. Good with visualization & creation of Dashboards for Client campaigns4. Crisp, pleasant and clear interpersonal communication - verbal and written5. Relevant experience in handling Digital partnerships 6. Low on ego, high on empathy & listening Qualifications :Bachelor’s degree Proficiency in data analysis, and media trendsAbility to balance creativity with business acumenProven experience in client servicing & success Great with collaboration skillsAbility to multitask and prioritize tasks effectively Note: This is a full time role based out of Gurgaon and is a Work from Office roleHiring Process:Each talent is onboarded through the Onboarding Top Talent (OTT), which has 5 steps:First discussion - Get to know you a little Time sensitive exercise followed by a discussion- (in person at parentune Gurgaon HQ)Second discussion (in person with the Hiring Manager at parentune Gurgaon HQ)Third discussion with the Founder -(in person at parentune Gurgaon HQ)Interaction with the team - future collaborators - (in person at parentune Gurgaon HQ)Some of these in-person rounds are done on the same day/visit. We finish the OTT process within 7-10 working days.Note: We work alternate Saturday half days.1st and 3rd Saturdays are half day working, 2nd and 4th Saturdays are off.30-60-90 days Plan30 Days PlanTo have a thorough understanding and ownership of existing Brand partnerships & their SOPs60 Days PlanTo have active working relationship (1-2 projects) with the Client/Brand side 90 Days PlanEvidence of early traction on renewals, upselling and cross selling with existing Brands