Digital Workplace Administrator

**About Us**

“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Job Title: Digital Workplace Administrator

Experience: 3 to 5 years

Notice period: Immediate to 15 days

Location: Bangalore

JD:

- Design, implementation, administration and maintenance of O365 services in operations, under Exchange, SharePoint, OneDrive and related services.
- Responsible for implementing, managing and maintaining standard configurations, monitoring and analysis tools, as well as assisting with the solution of the problems as a part of the incident management process.
- Design, final testing and deployment of messaging and collaboration solutions and related systems as well as all related technical documentation as part of release management process.
- Design, implementation, administration and maintenance of O365 services in operations, under Exchange, SharePoint, OneDrive and related services.
- Analysing the technical needs of customers, end-users and stakeholders while helping identify technical problems and propose solutions as a part of problem management process.
- Resolve incidents, implement and participate to problem resolutions;
- Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Messaging and Collaboration services;
- Collaborate with other teams to define and develop documented procedures

Required Technical Skills:

- The resource MUST have the following skills and experience:

- At least 3 years of experience in managing, operating, and maintaining a large, multi-site and complex messaging infrastructure based on Microsoft Exchange.
- At least one year of experience working with customers on the Cloud and M365 specific solutions and deployments.
- Excellent knowledge and hands-on experience as global administrator for Microsoft 365 tenant
- Excellent knowledge of Microsoft Exchange 2016/2019/Exchange Online, MS Teams, SharePoint Online, OneDrive for Business, Yammer and others.
- Very good knowledge in scripting, in particular PowerShell scripting and MS Graph to automate processes in MS Exchange Online, SharePoint Online, Teams and other M365 components.
- Exposure in migration projects from on-premises systems to Microsoft 365 and/or tenant-to-tenant migration and related integration features.
- Knowledge of SMTP Relay, Message Hygiene related technologies (such as DMARC, EOP, ATP/Defender)
- Compliance (DLP, Purview, eDiscovery)
- Journaling and Archiving (Enterprise Vault or O365 archiving)
- Excellent knowledge of English (both written and verbal).
- The resource SHOULD have the following skills and experience:

- Exposure in Information Security Management System (ISMS: ISO 27001), ITIL framework and other industry standard related best practices.
- Good understanding of Management and Monitoring tools such as SCOM.

Desirable certifications:

- Microsoft 365 Certification(s)
- Other related Microsoft Certification
- Google Workspace Certification