Production Support

13 hours ago

Mumbai, India Epethilial Tech Services Full time

The role incumbent will be responsible for IT Operations, Production support, troubleshooting and resolving errors, maintenance activities, automation of operations. We are looking for an experienced professional with strong Linux background and DevOps / DevSecOps experience to join our Production Support team.

Role
- The effective management of high volumes of work and ensuring that requests are prioritized and resolved in the most appropriate manner
- Monitoring incidents, dispatching, and tracking to closure
- System monitoring, conducting periodic health checks for optimal performance and capacity of systems.
- Problem and Incident management
- Manage Deployments
- Knowledge of ITIL processes
- Documentation and automation for standard processes for productivity and SLA improvement.
- Working closely with both the business and the vendors to maintain the effectiveness of current systems and to work proactively to make improvements. - Identification and resolution of problems and issues.
- Conduct regular DR/Fall back drills and system maintenance activities. Document learnings and track implementation
- Remain calm under pressure; be able to prioritise their workload and multi-task.
- Ensure that Root Cause Analysis (RCA) produced can be clearly articulated to our customers and that the RCA identifies the root cause in such a way that, once corrected, the issue will not occur again.
- Automation of monitoring tasks, alerts
- Have a good knowledge of the SLA and KPIs.
- Ensuring incidents are resolved within SLA
- Taking initiatives to improve incident management
- Producing necessary reports as and when required

Qualification &Experienc
- Years of experience: 2-6 years of experience
- Qualification - Engineering Degree/MCA/BSC IT
- Minimum 3 years of experience in similar role, preferably in a financial services organisation.
- Exposure to lending systems and domain and working on LOS/ LMS (Pennant/ FinnOne) would be essential
- ITIL v3/v4 foundation certification - Mandatory

Essential skills
- Technology skills
- Working understanding of OS Linux, Database Postgres sql MySQL, Application and web servers functioning and architecture,
- Knowledge of scripting languages - Shell, Python
- Knowledge of Monitoring tools, Incident reporting and version management.
- Ability to work without close supervision and comply with overall strategy and objectives
- Flexibility and the ability to work under pressure towards tight deadlines.
- DevOps knowledge will be preferred

**Salary**: ₹600,000.00 - ₹1,100,000.00 per year

Schedule:

- Morning shift
- UK shift

Ability to commute/relocate:

- Mumbai, Mumbai - 400011, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- ISO 9001: 6 years (preferred)

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