Production Support

2 weeks ago

Mumbai, India SalesPropel Full time

**Protean e-gov Pvt Ltd****:

Full Time
Mumbai
Posted 5 months ago

**Roles and Responsibilities**:

- Coordination with third party vendors for bug fix and implementation of product or service.
- Provide L2 support to business users.
- Ensure agreed SLA are achieved

**Required Qualifications**:

- At least 2-4 year experience in production support.
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Highly organized, attention to detail, multitasking with excellent time management skills
- Experience in handling team and planning

**Technical Qualifications**
- Knowledge of SDLC.
- Sound knowledge of ticketing tools.
- Sound knowledge of products like CRM, SAP on cloud.
- Proficient in preparing SQL queries.
- Having hands-on experience in Linux operating system.
- Understanding of ITIL framework
- Have the knowledge and experience on REST API, JSON, XML would be added advantage.
- Should have thorough Knowledge of any of the RDBMS, i.e. Oracle, MSSQL, PostgreSQL, IBM DB2, etc.
- Should have know-how of product integration like SAP,CRM using APIs
- Should have Hands on experience of Microsoft OS, Linux OS
- Sound knowledge of Database Systems.
- Ability to carry out development of utilities, scripts, etc

**Educational Qualification**
B.E- IT or Computer Science / B. Tech /MCA or equivalent with experience of min. 2-4 years.

**Job Features**:

Job Category
IT
Job Role
Production Support
Grade
Assistant Manager
Department
IT
Experience
2-4 years
CTC
To be Negotiated
No of Positions
1

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