
Service Associate
1 week ago
**Department**: Customer Service / Operations
**Location**: Ithum Noida Sector 62
**Reports To**: Team Lead / Customer Service Manager
**Job Summary**:
**Key Responsibilities**:
- Provide accurate information about products, services, or accounts.
- Resolve customer issues promptly, escalating complex concerns to the appropriate department when needed.
- Maintain customer records by updating account information and service logs.
- Meet performance metrics such as response time, customer satisfaction, and resolution rate.
- Assist in order processing, returns, billing, or other customer-related processes depending on business needs.
- Follow company policies and standard operating procedures (SOPs).
- Collaborate with internal teams (sales, operations, etc.) to ensure a seamless customer experience.
**Key Skills & Qualifications**:
- Bachelor's degree or equivalent (preferred but not always mandatory)
- 1-3 years of experience in customer service, sales, or a similar role
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in MS Office and customer service software (CRM tools)
- Positive attitude and willingness to learn
**Work Conditions**:
- Day Shift
- May require weekend or holiday shifts based on business needs
- Office-based or hybrid (depending on company policy)
Pay: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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