
Customer Service Associate
2 days ago
Hiring for International Telecom (Verizon ) for Non Voice LOB
Work Location
- NSEZ (Sector 81 )
Work Mode: Work from Office.
Interview Mode: Walkin
**Requirement**:
Minimum 1 year of relevant experience required in the International chat process on dual concurrency.
12th Pass can apply
Immediate Joiner Preferred
Ready to Relocate
Max Age
- 42
**Interview Pattern: HR Round > Ops Round> Written Versant ( 58/80 ) > Chat Assessment**
**Responsibilities**:
1. Respond to customer questions and requests via live chat in a professional and timely manner.
2. Offer accurate and detailed information about a company's products and services to help customers make informed decisions.
3. Accurately record all customer interactions and resolutions in a Customer Relationship Management (CRM) system for future reference and reporting.
4. Strive to meet individual and team performance metrics, including response times and customer satisfaction levels.
**Job Types**: Full-time, Permanent
Pay: ₹385,000.00 - ₹433,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
**Experience**:
- International Chat Process : 1 year (required)
Work Location: In person
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