Front Office Executive

3 days ago


Kochi Kerala, India AEC Studies Private Limited Full time

**Front Office**

**Key Responsibilities**

1. **Managing Phone Calls**

Answer incoming calls promptly and professionally.

(Take down the Name, place, Purpose, contact details, phone number and WhatsApp)

Transfer calls to the appropriate departments or individuals.

Take and relay messages accurately.

2. **Handling Appointments and Schedules**

Book, confirm, or reschedule appointments.

(Schedule meeting and send meeting links to the required parties)

Maintain calendars and meeting schedules.

Notify relevant staff of upcoming meetings or guests.

(Sent reminders to required parties 10-15 minutes before the meeting starts)

3. **Visitor Management**

Maintain visitor logs or registration systems.

Issue visitor badges or passes.

Ensure security protocols are followed.

4. **Clerical and Administrative Support**

Coordinating with IT team regarding Asset/ Resource allocation to calling team/ counselor

Handle incoming and outgoing mail or packages.

Perform basic data entry and filing tasks.

Manage office supplies and stationery inventory.

Maintaining the petty cash/ requesting funds from accounts

5. **Maintaining the Reception Area**

Keep the front desk and lobby area clean, organized, and welcoming.

Display brochures, magazines, or information materials appropriately.

6. **Customer Service and Problem Solving**

Address inquiries, complaints, or requests promptly and courteously.

Escalate issues to appropriate personnel if needed.

7. **Communication Liaison**

Act as a bridge between clients/visitors and internal staff.

Communicate important information to departments clearly.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person



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