Front Office Assistant

2 days ago

Kochi Kerala, India THE AVENUE REGENT Full time

We are currently seeking a dedicated and personable Female Front Office Assistant to join our team As a front Office Assistant, you will play a crucial role in providing exceptional customer service and administrative support at our front desk.

**Key Responsibilities**:

- **Guest Reception**: Warmly welcome guests upon arrival, assisting them with check-in and check-out procedures efficiently and courteously.
- **Reservation Management**: Handle room reservations, modifications, and cancellations accurately, utilizing the hotel's reservation system.
- **Information Desk**: Provide guests with detailed information about hotel facilities, services, and local attractions, ensuring their inquiries are addressed promptly and accurately.
- **Payment Processing**: Process guest payments, including room charges, deposits, and cash transactions, adhering to hotel policies and procedures.
- **Administrative Support**: Assist with various administrative tasks such as filing, data entry, and preparing reports to ensure smooth front office operations.
- **Guest Relations**: Build positive relationships with guests, anticipate their needs, and provide personalized assistance to enhance their overall experience at the hotel.

**Requirements**:

- Previous experience in a front office or customer service role within the hospitality industry preferred.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Proficiency in MS Office and familiarity with hotel management software preferred.
- Strong organizational skills and ability to multitask effectively in a fast-paced environment.
- Attention to detail and problem-solving abilities.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- **Diploma or degree in hospitality management or a related field is advantageous.**:

- Fair and pleasing personality

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9495843587

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