Customer Service Executive

6 days ago

Pune, India White Kolar Resourcing and staffing company Full time

**JOB TITLE : CUSTOMER SERVICE EXECUTIVE (Third Party Payroll)**
**REPORTS TO : TEAM LEADER - CUSTOMER SERVICE**

**EXP - MIN. 3 YEARS in customer service executive**

**A) KEY PURPOSE OF THE JOB**
To ensure deployment of customer order handling (COH) processes and be the
front-end contact for customer requirement delivery for achieving customer
satisfaction.

**B) PROFILE OF THE JOB HOLDER**
Bachelor’s from a recognized university
Knowledge about Supply Chain concepts/Factory planning/Warehouse and
Transportation procedures.

**C) KEY RESPONSIBILITIES**
Responsible for generating MIS reports including weekly, monthly sales report,
sales budget compilation (once a year), GMS forecast (quarterly) and other misc.
inputs for reporting from time to time
Provide COH support
Ensure efficient and accurate handling of customer orders/queries/schedules
based on the contract entered in the system
Monitor the progress and complete execution of an order
Support with needful information and data to supply chain planner in the event of
shortages and use supply chain resource effectively to support customer business
efficiency
Report deviation of delivery to customer
Necessitate improvement actions to reduce administrative errors in conjunction
with the responsible departments

Support the sales managers and engineers within the business units in relation to
customer requirements, systems usage, etc.
Order review as per contract in the system and customer claims settlement as per
justification received
Acknowledge orders received through order acknowledgements, queries, order
status reports

Handle Enquiries from IREPS and Direct OEM customer and provide support to sales
to participate in tenders.
Follow-up with various agencies such as finished product stores, transport
department transporters, etc for on timely deliveries.
Follow-up with Manufacturing unit overseas and domestic for stock and
Documentation.
Create and update new customer master and Product Master.
Coordination with inspection Agencies, like CLW, RITES, RDSO.
D) KEY INTERFACES
Sales Engineers
Area Sales Managers
Direct Sales Head
Business Unit Head
Customers
Government Inspection Agencies

**English Communication must be Fluent**

**Location : Pune (Chinchawad)**

**CTC UPTO - 3.2 lpa**

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹320,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

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