Servicenow Solution Architect

2 days ago

Chennai District Tamil Nadu, India Sprinx Pvt. Ltd. Full time

Subject matter expert in ServiceNow and ITIL.

**Experience**:

- ServiceNow: 4 years (Minimum)
- ITSM & CSM
- Overall 7+ years (minimum)

Work Location:

- Hyderabad/Chennai/Pune/Delhi --- India

**Responsibilities**:

- Implement technology specific best practices and standards.
- Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
- Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
- Translates requirements into functional and technical requirements.
- Develop technical design documents.
- Designs and develops extensions to ServiceNow data model in support of requirements towards CMDB, SACM and other modules.
- Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.
- Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
- Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.
- Create well-structured test plans and coordinate testing activities.
- Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
- Lead ServiceNow upgrades planning and execution.
- Maintain an awareness and understanding of technological advances; provide continuous research and assessment of new resources and technology available for ServiceNow platform.
- Strong leadership skills with the ability to lead assignments/teams and mentor others and build a team.
- Provide excellent customer service, leadership, communication, problem solving and decision making skills.
- Demonstrate strong prioritization, time management and organizational skills.

Position Requirements:

- Master’s degree in Computer Science, Engineering, or other related fields
- Minimum 7 years of Industry experience
- Practical experience with agile methodologies/tools.
- Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of the business
- ITIL Foundation certification is MUST
- Hands-on design, development and deployment experience with the ServiceNow platform
- Ongoing awareness of tools, techniques and best practices related to ServiceNow and IT Service Management.
- Ability to communicate effectively both verbally and in writing with both technical and non-technical staff.
- Strong attention to details.
- Ability to work well in a team oriented environment.
- Experience with leading geographically separated customers and onshore/offshore teams Interact cross-functionally on matters that require coordination across the organization and collaborates well with other groups, voluntarily shares information

Pay: ₹3,000,000.00 - ₹3,500,000.00 per year

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 20/07/2025

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