Guest Relation Executive

1 week ago

Yelahanka Bengaluru Karnataka, India Wurfel Kuche Full time

**Job Description: Guest Relationship Executive** **Job Summary**: - The Guest Relationship Manager (GRM) ensures outstanding guest experiences by providing excellentcustomer service, resolving issues promptly, and managing relationships effectively. They act as a bridgebetween guests and the organization, ensuring satisfaction, loyalty, and positive feedback. **Key Responsibilities**: **Guest Experience Management** - Greet and welcome guests, ensuring a warm and friendly atmosphere. - Anticipate guest needs and tailor personalized experiences to enhance satisfaction. **Issue Resolution** - Handle guest complaints or concerns in a professional, efficient manner. - Coordinate with other departments to resolve issues promptly. - Follow up with guests to ensure all concerns are addressed satisfactorily. **Relationship Management** - Build and maintain strong relationships with repeat guests. - Collect and analyze guest feedback to identify trends and areas for improvement. - Implement initiatives to increase guest loyalty and retention. **Team Coordination** - Train and guide front-line staff on best practices in customer service. - Ensure staff adhere to service standards and uphold the company’s values. - Communicate guest expectations and preferences to relevant departments. **Operational Excellence** - Oversee the seamless execution of daily guest-facing operations. - Maintain accurate records of guest interactions, complaints, and preferences. - Assist in promotional activities or special events for guests. **Reporting & Analysis** - Generate reports on guest satisfaction, trends, and service performance. - Develop strategies to improve the overall guest experience based on insights. **Qualifications and Skills**: - Education: Bachelor’s degree in Hospitality, Business Management, or related field preferred. - Experience: 1-3 years in a customer service or hospitality role. **Skills**: - Excellent communication and interpersonal skills. - Proficiency in CRM software and MS Office Suite. - Multitasking and organizational skills. - Ability to work in a fast-paced, dynamic environment. **Personal Attributes**: - Empathy and a customer-first attitude. - Attention to detail and a proactive approach. - Professional demeanour and appearance. **Working Conditions: Flexibility to work in shifts, including weekends and holidays.** **Languages Known: English, Hindi, Kannada** **About the Company**: **Company Description** Wurfel Kuche is dedicated to providing "World Class Kitchens at Your Price" through top-quality finishes and unique designs. Our focus on kitchens and wardrobes sets us apart in the industry, ensuring customer satisfaction and innovation. **Job Types**: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Life insurance - Paid sick time - Provident Fund Schedule: - Day shift - Morning shift - Rotational shift Supplemental Pay: - Performance bonus **Experience**: - Guest Relationship Executive: 1 year (required) Work Location: In person **Speak with the employer** +91 8050295190 Application Deadline: 09/03/2025 Expected Start Date: 07/02/2025

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