Customer Care Associate

2 weeks ago

Coimbatore, India NTT DATA Full time

In these roles you will be responsible for:

- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.

**Required Skills for this role include**:
Typing speed of 35 wpm.

Ability to sit at a desk/remote for extended periods.

Proficient with MS Office suites and leading CRM tools such as Salesforce

Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

**Job Segment**:
CRM, Technology

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