Professional, Workplace Experience

JLL supports the Whole You, personally and professionally.
JLL empowers you to shape a brighter way.
**What this job involves**:
The Soft Services Assistant Manager supports the delivery of non-technical facility services, ensuring high-quality service delivery, client satisfaction, and operational efficiency across all soft services operations.
**What your day-to-day will look like**:
Service Delivery Management
Oversee daily operations of soft services including cleaning, catering, landscaping, and waste management
Monitor service quality and performance against SLAs and KPIs
Conduct regular inspections and quality audits
Manage vendor relationships and subcontractor performance
Team Leadership
Supervise and mentor soft services staff and contractors
Conduct training programs and safety briefings
Manage work schedules and resource allocation
Handle performance management and disciplinary actions
Client Relations
Serve as primary point of contact for soft services inquiries
Respond to service requests and complaints promptly
Conduct client meetings and service reviews
Ensure high levels of customer satisfaction
Financial Management
Manage soft services budgets and cost controls
Review and approve invoices and purchase orders
Identify cost-saving opportunities
Prepare financial reports and variance analysis
Compliance & Safety
Ensure compliance with health, safety, and environmental regulations
Maintain proper documentation and records
Conduct risk assessments and implement safety protocols
Manage emergency response procedures
**Required Skills and Experience**:
Graduation in hospitality management
years of experience in facility management or soft services
2+ years in a supervisory or management role
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Basic financial management and budgeting skills
Excellent verbal and written communication abilities
Strong leadership and people management skills
Customer service and client relationship management experience
**Desired or preferred experience skills**:
Bachelor's degree in Facility Management, Business Administration, or related field.
Ability to read and interpret service contracts and SLA.
Knowledge of cleaning standards and procedures
Facility Management Professional (FMP)
Certified Facility Manager (CFM)
Estimated compensation for this position between 6.5 to 10 LPA
The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data
**Location**: on site, Navi Mumbai ( Kalwa Industrial Area )
**Client**:
DCHI Colt, Navi Mumbai
**Job Profile**:
Engineer-P1
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.