Customer Service Trainer

2 days ago


Ballygunge Kolkata West Bengal, India Ascensive Educare Ltd. Full time

_**Urgent Requirement for Customer Care Executive Trainer in the Automobile Sector**_

**Job Responsibilities: -**
- **Identify individual and team skills gaps**
- **Ensure new hires take on basic sales training courses, including communication and customer service skills.**
- **Coordinate mentorship programs for new customer service representatives**
- **Provide optimal level of customer services to all customers**
- **Coordinate with various employees and provide feedback to all customers and maintain efficient knowledge on products**
- **Facilitate in providing training sessions, develop appropriate objectives and ensure achievement for same**
- **Provide technical support to all new recruits and provide sales training on all Customer Care Executives**
- **Monitor all client issues and provide training to resolve same**
- **Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees**
- **Coordinate with clients and provide optimal levels of customer services and recommend selling techniques**

**NOTE: - Has to be Tech-savvy - Handling Chatbots, formulating customer questions. Creating and handling Whatsapp Groups. Idea of social media handing skills.**

**Location: - Ballygunge Phari**

**Salary - CTC. - Starting from 3,00,000 (Negotiable)**

**Please share CVs ASAP**

**Salary**: From ₹300,000.00 per year

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Ballygunge, Kolkata - 700029, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 4 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91 8336941521



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