Shared Service Excellence

2 - 5 Years

1 Opening

Bengaluru, Kolkata

**Role description**:
**About the Role**

As a **Senior Associate** in the **Go to Market (GTM) Operations** team, you will play a critical role in enabling operational excellence across Grant Thornton’s global Marketing and Sales functions. This role is ideal for someone who thrives on bringing structure to ideas, excels in documentation, and enjoys working across teams to drive clarity and consistency. You will act as an internal consultant, supporting planning and activation, and process optimization efforts, while ensuring that all initiatives are well-documented, standardized, and scalable. You will work closely with cross-functional teams to ensure operational efficiency and strategic alignment.

**Key Responsibilities**

**Process Documentation & Standardization**
- Translate ideas and evolving processes into clear, structured documentation including SOPs, playbooks, templates, and workflows.
- Ensure consistency and accessibility of documentation across GTM and adjacent verticals.
- Maintain a central repository of GTM operational assets for easy reference and reuse.

**Project Management & Operational Support**
- Support GTM initiatives from planning through execution, ensuring alignment with strategic goals.
- Create and manage project documentation such as charters, timelines, status updates, and retrospectives.
- Coordinate with cross-functional teams to track progress and resolve roadblocks.

**Insights & Reporting**
- Generate actionable insights from GTM activities and performance data.
- Build dashboards and reports to monitor effectiveness and identify opportunities for improvement.
- Support leadership with data-backed recommendations and visualizations.

**Strategic Planning & Activation**
- Assist in translating strategic objectives into operational plans and execution roadmaps.
- Collaborate with global stakeholders to support campaigns and initiative rollouts.

**Cross-Functional Collaboration**
- Serve as a connector between Marketing, Sales, and Operations teams to ensure alignment and knowledge sharing.
- Facilitate workshops, working sessions, and documentation reviews to drive clarity and consensus.

**Qualifications & Experience**
- Bachelor’s degree in business administration, Marketing, Communications, or a related field; MBA preferred.
- 4-6 years of experience in marketing operations, sales enablement, internal consulting, or documentation-heavy roles.
- Proven experience in creating and managing SOPs, templates, and structured documentation.
- Strong project management skills. Familiarity with tools like Wrike or similar, MS Project, MS Planner, Visio or similar, Smartsheet preferred.
- Workflow automation tools like Power Automate, good to have MS Visio experience.
- Proficiency in data analysis and visualization tools (Excel, Power BI,).
- Excellent written and verbal communication skills, with a keen eye for detail and structure.
- Experience working in a global or matrixed organization is a plus.

**About Grant Thornton INDUS**:
‘Grant Thornton INDUS’ comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn’t just what we do - it’s how we do it. We support and enable the firm’s purpose of making business more personal and building trust into every result. We’re collaborators - obsessed with quality and ready for anything - who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton’s access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India - Bengaluru and Kolkata